**Experienced Bilingual Spanish Customer Service Representative – Remote Opportunity at blithequark**

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service in a fast-paced environment? Do you possess excellent communication skills in both English and Spanish, with a strong ability to work independently and as part of a remote team? If so, we invite you to join blithequark as a Bilingual Spanish Customer Service Representative, where you will play a vital role in supporting our Food Service Client's success. **About blithequark** blithequark is a leading IT consulting firm that leverages modern technologies to drive innovation and excellence across various industries. Our commitment to delivering exceptional service and support has earned us a reputation as a trusted partner for businesses seeking to achieve their goals. As a Bilingual Spanish Customer Service Representative at blithequark, you will be part of a dynamic team that is dedicated to providing world-class service and support to our clients. **Role Responsibilities** As a Bilingual Spanish Customer Service Representative, you will be responsible for providing exceptional service and support to our Food Service Client's customers, sales associates, and internal stakeholders. Your key responsibilities will include: * Offering sales and sales support interactions with customers and sales associates via phone, email, and Teams chat, including general inquiries, feedback, incidents, and order management. * Utilizing computerized systems for tracking, information gathering, and troubleshooting. * Answering basic questions and resolving basic problems in a timely and professional manner. * Documenting issues, identifying, and taking appropriate actions to resolve inquiries, including those related to order entry, order modification, customer billing and payments, pricing, reporting, and customer-facing applications. * Actively redirecting incoming callers to self-service options. * Performing proactive outbound follow-up communications as necessary. * Processing orders and other related voice and non-voice tasks as needed to meet client needs. **Role Requirements** To be successful in this role, you will need to possess the following qualifications and skills: * A High School Diploma or equivalent is required. * Must be Bilingual in Spanish/English. * At least 2 years of Customer Service experience. * Previous call center experience is preferred but not required. * Previous experience in foodservice or foodservice distribution is preferred but not required. * A self-starter with excellent customer service skills. * Ability to select and apply standard policies and procedures. * Ability to resolve routine problems and questions independently. * Ability to pay close attention to detail and use time effectively. * Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications. * Ability to work in a fast-paced team environment. * Must be willing to work a flexible schedule, with weekend/holiday availability. **Requirements for Working From Home** To ensure your success in this remote role, you will need to meet the following requirements: * A private and secure space to work uninterrupted by others in the home. * Must connect to the internet with a CAT 7 Ethernet cord or higher. Using a WiFi connection is not allowed. * All equipment needed for the job will be provided, but not the Ethernet cord. **Salary and Other Compensation** We offer a competitive hourly rate of $15.50 per hour, with opportunities for growth and advancement. This position is also eligible for blithequark's discretionary annual incentive program, based on performance and subject to the terms of blithequark's applicable plans. **Benefits** As a valued member of our team, you will be eligible for the following benefits, subject to applicable eligibility requirements: * Medical/Dental/Vision/Life Insurance * Paid holidays plus Paid Time Off * 401(k) plan and contributions * Long-term/Short-term Disability * Paid Parental Leave * Employee Stock Purchase Plan **Disclaimer** The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. blithequark reserves the right to modify this information at any time, subject to applicable law. **Eligibility Requirements** blithequark will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application by June 16th, 2025, and join our team at blithequark as a Bilingual Spanish Customer Service Representative. []( []( Apply for this job