**Experienced Business Dealer Chat Agent – Global Automotive Sales and Customer Service Representative (100% Remote)**

Are you a customer service enthusiast with a passion for sales and marketing? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex as an Experienced Business Dealer Chat Agent – Global Automotive Sales and Customer Service Representative. This exciting 100% remote opportunity will challenge you to deliver exceptional customer experiences, build lasting relationships, and drive revenue growth for our expansive network of international dealership clients. **About arenaflex** arenaflex is a leading provider of innovative solutions for the automotive industry. Our mission is to empower dealerships to succeed in an ever-changing market by delivering cutting-edge technology, expert support, and unparalleled customer service. With a strong focus on customer satisfaction, we strive to build long-term relationships with our clients and partners, fostering a culture of trust, collaboration, and mutual growth. **Key Responsibilities/Accountabilities** As an Experienced Business Dealer Chat Agent – Global Automotive Sales and Customer Service Representative, you will be responsible for: * Representing dealerships across the national and global market via webchat, email, and various digital communication mediums, providing consultative assistance to customers with their vehicle purchase process. * Converting in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goals. * Serving as an expert in the product line, promotions, and dealership operations, ensuring seamless communication and effective problem-solving. * Utilizing web chat software to provide exceptional customer service, addressing product questions, discussing financial concerns, scheduling appointments, and responding to frustrated customers with personalized, value-driven solutions. * Continuously aiming to improve customer satisfaction, productivity, and efficiency by making recommendations that benefit the customer, making their buying experience better. * Being a goodwill ambassador for arenaflex by courteous treatment of all customers, promoting a positive and professional image of the company. * Providing exceptional service to all internal and external customers, fostering a culture of collaboration and mutual respect. * Promoting sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions. * Effectively building rapport with customers, dealers, and all team members, ensuring a seamless and enjoyable experience for all stakeholders. * Participating in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required. * Effectively and accurately documenting customer interaction, ensuring transparency and accountability. * Efficiently managing concurrent activities, prioritizing tasks, and meeting deadlines in a fast-paced environment. **Essential and Preferred Qualifications** To succeed in this role, you will need: * 1-2 years of experience in a customer service-related profession, with a proven track record of delivering exceptional customer experiences. * Journalism/Creative Writing experience is preferred, as it will enable you to craft compelling responses and communicate effectively with customers. * Computer navigation and typing proficiency, with the ability to work efficiently in web chat software and other digital communication mediums. * Strong reading comprehension and written communication skills, ensuring accurate and effective communication with customers and colleagues. * A positive self-starter with a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills, and a strong attention to detail. * A Bachelor's degree is required, with a focus on a relevant field such as business, marketing, or communications. **Skills and Competencies Required for Success** To excel in this role, you will need to possess: * Excellent communication and interpersonal skills, with the ability to build rapport with customers, dealers, and colleagues. * Strong problem-solving and analytical skills, with the ability to think critically and creatively. * Proficiency in web chat software and other digital communication mediums, with the ability to work efficiently and effectively. * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment. * A positive and professional attitude, with a strong commitment to customer satisfaction and service excellence. * A willingness to learn and adapt, with a focus on continuous improvement and professional development. **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our employees' growth and development. As an Experienced Business Dealer Chat Agent – Global Automotive Sales and Customer Service Representative, you will have access to: * Ongoing training and development opportunities, ensuring you stay up-to-date with the latest industry trends and best practices. * A comprehensive onboarding program, designed to support your transition into the role and ensure a smooth start. * Regular feedback and coaching, to help you achieve your goals and develop your skills. * Opportunities for career advancement, with a focus on promoting from within and recognizing employee achievements. * A collaborative and supportive work environment, where you can share your ideas and contribute to the company's success. **Work Environment and Company Culture Highlights** As a remote employee, you will have the flexibility to work from anywhere, at any time, as long as you meet your performance goals and deadlines. arenaflex is committed to creating a positive and inclusive work environment, where employees feel valued, respected, and supported. Our company culture is built on the following values: * Customer satisfaction: We prioritize delivering exceptional customer experiences, ensuring our clients and partners feel valued and supported. * Innovation: We encourage creativity, experimentation, and innovation, to stay ahead of the curve and drive business growth. * Collaboration: We foster a culture of collaboration, where employees work together to achieve common goals and share knowledge and expertise. * Continuous improvement: We are committed to ongoing learning and development, ensuring our employees stay up-to-date with the latest industry trends and best practices. **Compensation, Perks, and Benefits** As an Experienced Business Dealer Chat Agent – Global Automotive Sales and Customer Service Representative, you will receive: * A competitive salary, commensurate with your experience and qualifications. * A comprehensive benefits package, including health insurance, retirement savings, and paid time off. * Opportunities for career advancement and professional development. * A flexible and remote work arrangement, allowing you to work from anywhere, at any time. * A positive and inclusive work environment, where you can contribute to the company's success and grow your career. **Conclusion** If you are a customer service enthusiast with a passion for sales and marketing, and a strong desire to deliver exceptional customer experiences, we invite you to join arenaflex as an Experienced Business Dealer Chat Agent – Global Automotive Sales and Customer Service Representative. This exciting 100% remote opportunity will challenge you to build lasting relationships, drive revenue growth, and contribute to the company's success. Apply now and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job