**Experienced Cargo Agent – Remote Customer Service Representative at arenaflex**

Join arenaflex, a leading airline company, as we continue to revolutionize the way we deliver exceptional customer experiences. As a Cargo Agent, you will play a vital role in ensuring the smooth and efficient transportation of cargo and mail to and from our planes. If you're passionate about delivering top-notch service, working in a fast-paced environment, and being part of a dynamic team, then this is the perfect opportunity for you. **About arenaflex** arenaflex is a world-renowned airline company that has been a leader in the industry for decades. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted and reliable partner for our customers. We pride ourselves on our strong values of Honesty, Integrity, Respect, Perseverance, and Servant Leadership, which guide everything we do. **Job Summary** As a Cargo Agent, you will be responsible for ensuring the timely and efficient transportation of cargo and mail to and from our planes. You will work closely with our team to maintain our high standards of customer service, safety, and security. This is a remote customer service role that requires a strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment. **Key Responsibilities** * Operate floor support equipment, including tugs, forklifts, and tow tractors, to ensure the safe and efficient transportation of cargo and mail. * Work flexible shifts, including weekends and holidays, to meet the needs of our customers. * Practice safety-conscious behaviors in all operational procedures and tactics, even under time constraints. * Correctly load, unload, and deliver mail and cargo to and from planes, ensuring on-time shipments. * Shield cargo and mail from damage, loss, and climate-related issues. * Properly drive and operate floor systems, including tugs, forklifts, and tow tractors, in areas of congestion. * Repeatedly carry and load shipments onto carts, ensuring each shipment reaches its destination. * Operate scanners and computers to ensure mail and cargo are routed correctly to the destination. * Practice safety-aware behaviors in all operational approaches and techniques. **Benefits and Perks** Our culture is rooted in a shared commitment to living our values every day, in everything we do. By joining arenaflex, you'll have the opportunity to work in a dynamic and supportive environment that offers: * Competitive pay, performance incentives, and industry-leading profit-sharing programs. * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance. * Paid time off, including holidays, vacations, and paid personal time. * Well-being programs to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources for mental health counseling. * Domestic and international flight privileges for employees and eligible family members. * Professional development programs to help you achieve your long-term career goals. * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, including vehicle and resort rentals, and vehicle/owners/pet insurances. **What You'll Need to Succeed** * High school diploma, GED, or equivalent. * Must be at least 18 years of age. * Valid driver's license. * Ability to drive and safely operate a forklift, baggage tug, and tow tractor. * Proficiency in English. * Excellent oral and verbal communication skills, with the ability to understand precise instructions. * Ability to project a professional image. * Basic computer skills. * Ability to correctly complete applicable training instructions. * Incremental education for additional responsibilities, including managing specialized equipment, techniques, and products, may be required. * Ability to regularly carry luggage or objects weighing up to and including 50 pounds. * Ability to occasionally carry luggage or objects weighing between 50 and 70 pounds. * Willingness to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays, in all weather conditions. * Ability to work in diverse climates, both inside and outside the warehouse. * Ability to pass a post-offer pre-employment drug test. * Ability to pass a physical ability test (PAT). * Ability to obtain and maintain an airport badge with a customs seal. * Ability to pass an in-depth post-offer pre-employment background test, including fingerprinting and a criminal records check, as required by federal regulation. * Ability to work in the US. * Ability to wear required agency-authorized personal protective equipment (PPE), including, but not limited to, hearing protection, safety-toe shoes, protective headwear (bump cap or hard hat), and high-visibility safety apparel. * Where permitted by law, must have obtained or be willing to obtain the COVID-19 vaccine by the date of hire to be considered for a U.S.-based position, if not currently employed by arenaflex, Inc. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, then we want to hear from you! Apply now to join our team and take the first step towards a rewarding career with arenaflex. Apply Now! Apply for this job