**Experienced Chat Support Representative – Empathetic Online Support for Families in Need**

At blithequark, we are dedicated to providing compassionate, professional, and meaningful support to the families we serve. Our mission extends beyond in-person services — we also provide empathetic and respectful assistance online. We are seeking an Experienced Chat Support Representative to join our dedicated team and serve as the first point of contact for families and community members who reach out through our online platforms. **About blithequark** blithequark is a leading provider of funeral and cremation services, committed to delivering exceptional care and support to families during their most difficult times. Our team of compassionate professionals is dedicated to upholding the highest standards of professionalism, dignity, and respect in everything we do. We believe that every individual deserves to be treated with kindness, empathy, and understanding, and we strive to make a positive impact in our community through our work. **Position Overview** The Experienced Chat Support Representative will play a vital role in handling live chat inquiries with professionalism, empathy, and accuracy. This role requires strong communication skills, attention to detail, and the ability to guide families and individuals through sensitive topics with care and respect. As a member of our team, you will be the first point of contact for families and community members who reach out through our online platforms, providing them with compassionate assistance and support. **Key Responsibilities** • Respond promptly to online inquiries via live chat, website, and messaging platforms, ensuring that families and individuals receive timely and accurate information. • Provide compassionate assistance to families seeking information about funeral and cremation services, including answering questions, addressing concerns, and offering support. • Accurately share company policies, service options, and general information in a respectful and supportive manner, upholding the highest standards of professionalism and dignity. • Escalate complex or urgent matters to the appropriate team members when necessary, ensuring seamless service delivery and minimizing any potential disruptions. • Maintain detailed and accurate records of interactions, including chat logs, emails, and other communication channels. • Collaborate with other team members to ensure seamless service delivery, sharing knowledge and expertise to provide the best possible experience for our families and community members. • Uphold the company's values of compassion, dignity, and professionalism at all times, demonstrating a commitment to excellence in everything you do. **Qualifications** • High school diploma or equivalent required; associate's or bachelor's degree preferred. • Prior experience in customer service, chat support, or related field, with a proven track record of delivering exceptional service and support. • Excellent written communication skills with a compassionate tone, able to convey empathy and understanding in a clear and concise manner. • Strong computer and typing skills, with the ability to manage multiple chat windows simultaneously and navigate our online platforms with ease. • Ability to remain calm, patient, and empathetic in sensitive conversations, demonstrating a high level of emotional intelligence and self-awareness. • Availability to work flexible hours, including evenings and weekends if needed, to ensure that our families and community members receive the support they need, whenever they need it. **Benefits** At blithequark, we value our employees and are committed to offering a supportive and rewarding work environment. Benefits include: • Competitive pay based on experience, with opportunities for growth and advancement. • Comprehensive health, dental, and vision insurance, ensuring that our employees and their families receive the care they need. • Paid time off (PTO) and paid holidays, allowing our employees to recharge and relax. • Retirement plan with company match, helping our employees build a secure financial future. • Employee assistance program (EAP) for personal and professional support, providing access to counseling, coaching, and other resources. • Opportunities for professional growth and training, enabling our employees to develop new skills and advance in their careers. • A compassionate, family-oriented workplace culture, where our employees feel valued, respected, and supported. **Work Environment and Company Culture** blithequark is a dynamic and supportive work environment, where our employees are encouraged to grow, learn, and thrive. We believe in fostering a culture of compassion, empathy, and understanding, where every individual feels valued and respected. Our team is dedicated to delivering exceptional service and support, and we are committed to making a positive impact in our community through our work. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: • Competitive pay based on experience. • Comprehensive health, dental, and vision insurance. • Paid time off (PTO) and paid holidays. • Retirement plan with company match. • Employee assistance program (EAP) for personal and professional support. • Opportunities for professional growth and training. • A compassionate, family-oriented workplace culture. **How to Apply** If you are a compassionate and empathetic individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you and learning more about your qualifications. Apply now and join our team of dedicated professionals at blithequark. Together, we can make a difference in the lives of our families and community members, providing them with the support and care they need during their most difficult times. Apply for this job