Experienced Client Services Support Agent for Clinical Trials Software – Second or Third Shift Opportunity in Indianapolis

Introduction to blithequark and the Industry At blithequark, we are dedicated to making a positive impact on the world through our innovative approach to clinical trials software. As a leader in the industry, we recognize the importance of providing exceptional customer service to our clients and end-users. Our team of skilled professionals is committed to resolving issues, troubleshooting problems, and delivering top-notch support to ensure the success of our clients' clinical trials. If you are a motivated and analytical individual with a passion for customer service, we invite you to join our team as a Client Services Support Agent. Job Overview In this critical role, you will have the opportunity to work with clients from all over the globe, providing support, troubleshooting, and resolving end-user issues in our clinical trials software applications. Your strong analytical skills, attention to detail, and ability to meet deadlines will be essential in delivering exceptional customer service and ensuring the success of our clients' clinical trials. As a key member of our team, you will be responsible for documenting all call information, monitoring team mailbox emails, and maintaining confidentiality as appropriate. Key Responsibilities Support, troubleshoot, and resolve end-user issues in client software applications for clinical trials Document all call information according to QA and internal standard operating procedures Monitor team mailbox emails and document according to procedures Maintain confidentiality as appropriate at all times Adhere to departmental procedures for all emergencies Apply critical thinking and analytical skills to resolve daily issues Collaborate with team members to ensure seamless delivery of customer service Qualifications and Requirements To be successful in this role, you should have a college degree and at least one year of applicable experience in customer service or a related field. Strong computer experience with Microsoft Office products and familiarity with SharePoint are essential. You should also possess strong written and verbal English communication skills on a professional level, as well as excellent phone skills. Bilingual candidates who speak Spanish, French, and/or Japanese are highly desirable, although not required. Essential Qualifications College degree preferred At least one year of applicable experience in customer service or a related field Strong computer experience with Microsoft Office products and familiarity with SharePoint Strong written and verbal English communication skills on a professional level Excellent phone skills Ability to apply critical thinking and analytical skills to resolve daily issues Preferred Qualifications Bilingual in Spanish, French, and/or Japanese Experience working in a clinical trials or healthcare environment Familiarity with customer service software and ticketing systems Strong commitment to customer service and a passion for delivering exceptional support Skills and Competencies To excel in this role, you should possess strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. You should be able to work effectively in a team environment, prioritize tasks, and manage multiple projects simultaneously. Strong attention to detail, organizational skills, and the ability to maintain confidentiality are also essential. Key Skills and Competencies Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work effectively in a team environment Prioritization and time management skills Strong attention to detail and organizational skills Ability to maintain confidentiality and handle sensitive information Career Growth Opportunities and Learning Benefits At blithequark, we are committed to supporting the growth and development of our employees. As a Client Services Support Agent, you will have access to ongoing training and development opportunities, including hands-on training, hybrid on-site and remote training, and online courses. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and making a positive impact on the world. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. Our team is committed to delivering exceptional customer service, and we recognize the importance of work-life balance. We offer a flexible work schedule, including remote work options, and a comprehensive benefits package that includes unlimited paid time off, a 401(k) match, and comprehensive healthcare. Company Culture Highlights Dynamic and supportive work environment Flexible work schedule, including remote work options Comprehensive benefits package, including unlimited paid time off, 401(k) match, and comprehensive healthcare Ongoing training and development opportunities Opportunities for career growth and advancement Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a salary range that is commensurate with experience. We also offer a comprehensive benefits package that includes unlimited paid time off, a 401(k) match, and comprehensive healthcare. Additionally, we provide ongoing training and development opportunities, as well as opportunities for career growth and advancement. Compensation and Benefits Highlights Competitive salary range, commensurate with experience Comprehensive benefits package, including unlimited paid time off, 401(k) match, and comprehensive healthcare Ongoing training and development opportunities Opportunities for career growth and advancement Flexible work schedule, including remote work options Conclusion If you are a motivated and analytical individual with a passion for customer service, we invite you to join our team as a Client Services Support Agent. At blithequark, we are committed to delivering exceptional customer service and making a positive impact on the world. With our comprehensive benefits package, ongoing training and development opportunities, and dynamic work environment, we offer a unique and rewarding career opportunity that is sure to challenge and inspire you. Apply today to join our team and take the first step towards a fulfilling and successful career in customer service! Apply for this job