Experienced Contract Customer Service Representative – Delivering Exceptional Support and Empowering Healthcare Excellence at blithequark

Introduction to blithequark and Our Mission At blithequark, we are driven by a profound mission to transform the healthcare economy, ensuring that high-quality, affordable care is accessible to all. By empowering employers to restructure their healthcare benefits and providing data-driven insights, we guide employees towards higher quality and lower-cost healthcare providers. This approach not only leads to better health outcomes for patients but also rewards healthcare professionals for practicing effective, patient-centered care. Backed by top-tier venture capital firms and experiencing rapid growth, blithequark is now seeking a talented Contract Customer Service Representative to join our dynamic team. About the Role We are looking for a passionate and proactive Contract Customer Service Representative who will engage with blithequark members, providing them with the support they need to navigate our healthcare program, understand their benefits, and access eligible claims. This role is centered around delivering exceptional member support via phone, chat, and email, acting as the voice of blithequark and embodying our commitment to helping people. As a key member of our team, you will become an expert in blithequark's product, operations, and the unique needs of our members, playing a vital role in our mission to improve the healthcare system. Key Responsibilities Deliver outstanding service to blithequark members through multiple channels, including phone, chat, and email, offering personalized education and guidance to help them understand and maximize their healthcare benefits. Follow established best practices for handling member inquiries, continuously identifying opportunities for process improvements and suggesting innovative solutions. Efficiently manage and organize your workload using blithequark's platform and tools, such as Zendesk and G Suite, ensuring seamless operations and high productivity. Triage and escalate complex and urgent member care needs, demonstrating a high level of professionalism and empathy in all interactions. Maintain detailed knowledge of employer health benefits and insurance, staying updated on relevant information to provide accurate support to members. Relay member feedback to leadership teams, contributing to the continuous improvement of blithequark's solutions and services. Candidate Profile To excel in this role, you should possess a genuine passion for helping others, coupled with the ability to think creatively and empathetically. Experience in a customer-facing environment, where you have successfully managed pressure while maintaining a calm and composed demeanor, is essential. Excellent written and verbal communication skills, a process-oriented mindset, and a high degree of digital organization and resourcefulness are also crucial for success. A strong desire to work in a rapidly evolving startup environment, where adaptability and comfort with ambiguity are valued, is necessary. You should be enthusiastic about the opportunity to grow with blithequark and contribute to our mission of improving the healthcare system. A quiet, distraction-free work environment with a reliable internet connection is required, and the ability to work independently while being part of a remote team is a must. Essential and Preferred Qualifications A passion for delivering exceptional customer service and helping people solve problems. Experience in a customer-facing role, with a proven track record of staying calm under pressure. Excellent communication skills, both written and verbal, with the ability to articulate complex information clearly. A process-oriented mindset with strong digital organization and resourcefulness skills. A bachelor's degree is preferred but not required; equivalent experience and a willingness to learn are valued. Skills and Competencies To succeed as a Contract Customer Service Representative at blithequark, you will need to demonstrate a range of skills and competencies, including: Empathy and Understanding: The ability to understand and empathize with members' concerns and needs. Problem-Solving: Creative and effective problem-solving skills to address member inquiries and issues. Communication: Excellent written and verbal communication skills to interact with members and internal teams. Adaptability: The ability to adapt to a rapidly changing environment and prioritize tasks effectively. Technical Skills: Proficiency in using digital tools and platforms, such as Zendesk and G Suite, to manage workload and communicate with members. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Contract Customer Service Representative, you will have the opportunity to develop your skills in customer service, healthcare, and technology, working closely with a dynamic and supportive team. Our rapid growth and evolving environment mean that there are always new challenges and opportunities for professional development, making blithequark an exciting place to build your career. Work Environment and Company Culture blithequark prides itself on a culture that values diversity, inclusivity, and innovation. We believe in creating a work environment that is supportive, collaborative, and empowering, where every team member feels valued and encouraged to contribute their unique perspectives and ideas. As a remote team, we prioritize open communication, flexibility, and work-life balance, ensuring that our team members can thrive both personally and professionally. Compensation, Perks, and Benefits The compensation for this role is competitive, with a non-negotiable salary range of $17-19/hour, depending on qualifications, skills, and applicable laws. At blithequark, we offer a range of perks and benefits designed to support the well-being and success of our team members, including opportunities for professional growth, a collaborative and dynamic work environment, and the satisfaction of contributing to a mission that makes a real difference in people's lives. Conclusion If you are a motivated and compassionate individual with a passion for delivering exceptional customer service and contributing to the improvement of the healthcare system, we invite you to apply for the Contract Customer Service Representative role at blithequark. This is an exciting opportunity to join a rapidly growing team, develop your skills, and be part of a mission that is transforming the healthcare economy. Please submit your application, and we look forward to the opportunity to discuss how you can contribute to the blithequark team. blithequark is an Equal Employment Opportunity employer, committed to diversity and inclusion in the workplace. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. If you require accommodations during the recruiting process due to a disability, please do not hesitate to contact us. Apply for this job