Experienced Customer Care Manager II – Remote Work Opportunity in the USA for Delivering Exceptional Customer Experiences and Driving Business Growth

Introduction to blithequark At blithequark, we are driven by our passion for harnessing the power of technology to enhance the way people live and work. With an extensive network spanning over 450,000 route fiber miles and serving customers in more than 60 countries, we are committed to delivering the fastest, most secure global platform for applications and data. Our mission is to empower businesses, governments, and communities to create amazing experiences through our cutting-edge network, edge cloud, security, and communication and collaboration solutions. To learn more about our purpose and how we are furthering human progress through technology, visit our website or follow us on social media platforms. The Role of a Customer Care Manager II We are seeking an experienced Customer Care Manager II to join our team in the USA. As a Customer Care Manager II, you will serve as a single point of contact for a group of assigned customer accounts, managing all interactions from the customer order through billing to ensure the highest levels of customer satisfaction. Your primary objective will be to promote revenue growth, retention, and overall customer satisfaction, while acting as the conduit and escalation point for exception problem management of customer troubles and issues. Main Responsibilities Act as a single point of contact for intermediate level implementation lifecycle management on a group of assigned customer accounts. Partner closely with sales and service delivery ecosystems to understand and implement sold solutions. Provide critical date management and escalation support to meet committed delivery objectives. Validate order details for sold services and follow established protocol for submitting orders to Order entry and provisioning. Provide timely response to customer and service delivery inquiries. Pro-actively manage the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met. What We Look for in a Candidate To be successful in this role, you should possess a Bachelor’s Degree or a minimum of 1-2 years of related experience in customer service, problem-solving, and analytical skills. You should have excellent verbal, written, and interpersonal communication skills, as well as collaboration skills and the ability to work in a team environment. Additionally, you should be a self-starter, able to multi-task, and have experience using computer systems and Windows-based applications, including word processors and spreadsheets. Preferred Qualifications Understanding of technical products and services. Basic Project Management skills. Knowledge of order process and technical side of the provisioning process. 1 to 3 years of telecommunications/technology experience. Skills and Competencies Required for Success To excel in this role, you should possess strong customer service, problem-solving, and analytical skills. You should be able to communicate effectively with customers, sales teams, and service delivery ecosystems, and have the ability to work in a fast-paced environment. Additionally, you should be proficient in using computer systems and software applications, and have a basic understanding of project management principles. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Customer Care Manager II, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and advance your career in a dynamic and rapidly evolving industry. You will also have access to training and development programs, mentorship, and coaching to help you achieve your career goals. Work Environment and Company Culture At blithequark, we pride ourselves on our collaborative and inclusive work environment. We believe in fostering a culture of innovation, creativity, and teamwork, and we are committed to providing our employees with a positive and supportive work environment. As a remote worker, you will have the flexibility to work from the comfort of your own home, while still being connected to our team and our mission. Compensation, Perks, and Benefits We offer a competitive salary range of $43,830 to $97,560, depending on experience and location. Additionally, we provide a comprehensive benefits package, including health, life, and voluntary lifestyle benefits, as well as perks and incentives to enhance your physical, mental, emotional, and financial well-being. How to Apply If you are a motivated and experienced customer care professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we will be in touch with you shortly. As part of our hiring process, you may be required to complete a video interview and/or assessment, which will be used to evaluate your skills and experience. Conclusion At blithequark, we are passionate about delivering exceptional customer experiences and driving business growth through our innovative solutions and services. If you share our passion and are looking for a new challenge, we encourage you to join our team as a Customer Care Manager II. Apply now and take the first step towards an exciting and rewarding career with blithequark. We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to providing a positive and inclusive work environment, and we look forward to hearing from you soon. Apply for this job