Experienced Customer Care Professional – Platinum Level Service Delivery and Relationship Building Expert

Welcome to arenaflex: Where Exceptional Customer Experiences Meet Unparalleled Career Growth At arenaflex, we believe that with the right support, people and businesses can achieve remarkable things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other every step of the way. When you join our team, you become part of a dynamic and inclusive environment where you can learn, grow, and thrive in a career that is uniquely yours. With a focus on benefits, programs, and flexibility that support you both personally and professionally, you'll be empowered to create a career journey that is meaningful and fulfilling. Our Culture and Values At arenaflex, we are dedicated to upholding our company values and powerful backing promise to provide the world's best customer experience every day. We strive to create an environment where everyone feels seen, heard, and valued, and where integrity, diversity, and inclusion are at the forefront of everything we do. As a team, we work together to win, recognizing and rewarding each other's contributions, leadership, and impact. If you're passionate about delivering exceptional customer experiences and are looking for a career that offers growth, development, and a sense of belonging, then we want to hear from you. Job Overview: Customer Care Professional – Platinum As a Customer Care Professional – Platinum, you will be the face of arenaflex, creating positive interactions with our customers every day. You will have the opportunity to curate unique experiences, provide personalized solutions, and help our customers with their everyday needs. With industry-leading training and ongoing coaching, you will be empowered to continually set the standard for world-class, customer-first service. If you are passionate about customer service, have a strong desire to please, and are driven to deliver exceptional experiences, then this role is for you. Key Responsibilities: Deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment, with a focus on driving a Customer First mentality Consult with customers to understand their needs and tailor unique and personal solutions, while reinforcing the benefits of our services and acknowledging customer tenure Add value for our customers through unexpected, relevant recommendations of product offers and benefit enrollments that deepen customer engagement and loyalty Develop key selling skills to optimize and solidify the customer relationship, deepening their loyalty to our brand Analyze and resolve complex customer issues, including fraud and dispute cases, to protect the interests of our organization and our customers Utilize tools and resources to identify custom solutions and anticipate customer needs, maintaining a first-point-of-contact resolution Meet and exceed performance goals, including sales rates, quality goals, compliance regulations, productivity targets, and customer performance metrics Essential Qualifications: Strong written and communication skills to converse effectively and naturally with our customers, deepening client relationships and driving satisfaction Resilience to efficiently manage a steady stream of customer calls, balancing performance to meet a variety of metrics, and remaining positive through change and stressful situations Ability to showcase humility and care through emotional acknowledgement of customer queries and situations on each call Technical savvy to multi-task and navigate through multiple computer systems and applications simultaneously, with speed and accuracy Integrity to manage sensitive customer information and adhere to all regulatory and compliance guidelines related to servicing and sales practices Driven to please, providing the ultimate experience for our customers on every interaction Timeliness and reliability, with flexibility to work anytime between 6:00am - 2:00am, including weekends Preferred Qualifications: Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills Customer service and consultative sales environment experience preferred Passion for consultative sales, recommending products or solutions tailored to each customer Ability to adapt communication style to a wide variety of personalities and situations, taking ownership and responsibility for each call from beginning to end Career Growth and Development At arenaflex, we are committed to helping you grow and develop in your career. With ongoing training, coaching, and feedback, you will be empowered to continually improve your skills and knowledge, taking on new challenges and responsibilities as you progress. Our career development programs are designed to help you achieve your goals, whether you're looking to move into a leadership role or specialize in a particular area of our business. Work Environment and Company Culture Our hybrid work environment in Sunrise, Florida, offers the perfect blend of collaboration and flexibility. With an on-site expectation of 3 days per week, you'll have the opportunity to work with your colleagues in person, while also enjoying the flexibility to work from home or remotely as needed. Our workplace flexibility model is designed to support your unique needs and preferences, ensuring that you can work in a way that is most productive and fulfilling for you. Compensation, Perks, and Benefits We offer a competitive salary range of $20.00 to $22.25 hourly, plus bonus and benefits. Our benefits package includes: Competitive base salaries Bonus incentives 6% company match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, on-site, or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Conclusion If you're passionate about delivering exceptional customer experiences and are looking for a career that offers growth, development, and a sense of belonging, then we want to hear from you. At arenaflex, we are committed to backing our colleagues and customers every step of the way, providing the support and resources needed to thrive in a fast-paced and dynamic environment. Apply now to join our team as a Customer Care Professional – Platinum and take the first step towards an exciting and rewarding career with arenaflex. Apply for this job