Experienced Customer Care Representative – Technical Support and Client Relationship Management Specialist at blithequark

Introduction to blithequark and the Role At blithequark, we are dedicated to delivering exceptional customer experiences through our innovative products and services. As a leader in our industry, we recognize the importance of having a talented and dedicated team that can provide top-notch support to our clients. We are currently seeking an experienced Customer Care Representative to join our team, where you will play a vital role in ensuring our PRISM and FedConnect customers receive timely and effective solutions to their queries and issues. In this dynamic and challenging role, you will have the opportunity to work closely with our customers, development staff, and cross-functional teams to resolve complex technical issues and provide exceptional customer service. If you are a motivated and customer-focused individual with a passion for problem-solving and a talent for communication, we encourage you to apply for this exciting opportunity at blithequark. Key Responsibilities As a Customer Care Representative at blithequark, your primary responsibilities will include: Analyzing, validating, and responding to client queries, issues, or requests in a timely and accurate manner via email, ticket system, phone, and virtual meetings. Escalating issues to higher levels of support as needed, as well as setting customer expectations for follow-up and resolution. Collaborating with multiple teams to resolve customer-reported issues and providing timely updates on progress. Pivoting between supporting customers utilizing multiple platforms and documenting support articles to further self-service collateral for customers. Serving as the face of blithequark to our customers, treating them with patience, empathy, and empowering them to resolve problems themselves. Becoming a specialist for blithequark's suite of products and staying up-to-date with the latest developments and enhancements. Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Strong customer service acumen demonstrated in an IT solutions environment, with a proven track record of providing exceptional support to clients. Strong analytical skills, with a talent for problem-solving and attention to detail, and the ability to communicate complex technical issues in a clear and concise manner. Basic understanding of SQL databases and experience working with technical software applications. Proven ability to handle defined periods of stress with professional poise and maintain a positive attitude in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to communicate clearly both orally and in writing with teammates, management, developers, and clients. Demonstrated ability to drive challenging technical problems to resolution while keeping clients and staff up-to-date on progress along the way. Ability to work independently and as part of a team, with excellent organization and time management skills, and the ability to handle multiple clients and open issues simultaneously. Motivated self-starter with a bias for action and a strong desire to learn and grow with the company. Functional proficiency in Microsoft Office suite and experience working with ticketing systems and other technical tools. Preferred Qualifications While not required, the following qualifications are considered a plus: 3+ years of experience providing functional support for software applications, with a strong understanding of technical concepts and principles. Experience in government functions such as federal acquisition, contract lifecycle management, and/or financial management, with a strong understanding of the industry and its regulations. Bachelor of Arts or Bachelor of Science Degree, with a focus on computer science, information technology, or a related field. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Care Representative, you will have access to a range of training and development opportunities, including: Comprehensive onboarding program to ensure a smooth transition into the role. Ongoing training and development opportunities to enhance your technical and soft skills. Opportunities to work on complex and challenging projects, with the support of experienced colleagues and mentors. Regular feedback and coaching to help you achieve your career goals and aspirations. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. Our team is passionate about delivering exceptional customer experiences and making a difference in our industry. As a Customer Care Representative, you will be part of a dynamic and supportive team, with access to: A collaborative and open work environment, with a focus on teamwork and communication. A range of employee benefits, including flexible working hours, remote work options, and a comprehensive wellness program. Opportunities to participate in company-sponsored events and activities, including volunteer days, team-building exercises, and social events. A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment for all employees. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: A salary range that reflects your experience and qualifications. A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program. A range of perks, including flexible working hours, remote work options, and a comprehensive wellness program. Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise. Conclusion If you are a motivated and customer-focused individual with a passion for problem-solving and a talent for communication, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Care Representative, you will play a vital role in delivering exceptional customer experiences and making a difference in our industry. With a range of training and development opportunities, a positive and inclusive company culture, and a competitive compensation package, this is an opportunity not to be missed. Apply now to join our team and take the first step in your career with blithequark. Apply for this job