**Experienced Customer Development Manager – Driving Revenue Growth and Customer Relationships at arenaflex**

At arenaflex, we're committed to delivering exceptional customer experiences and driving business growth through innovative sales strategies and proactive account management. As a key member of our NAOU Sales Organization, the Customer Development Manager will play a vital role in advancing customer relationships, driving revenue, and achieving individual performance metrics. **About arenaflex** arenaflex is a leading organization in the industry, dedicated to providing top-notch products and services to our customers. With a strong focus on customer satisfaction and employee development, we strive to create a work environment that fosters collaboration, innovation, and growth. Our team is passionate about delivering exceptional results and making a positive impact on our customers' businesses. **Job Summary** The Customer Development Manager will be responsible for driving volume, revenue, and advancing customer relationships through proactive account management and sales of complex volume-driving initiatives established by the Regional Sales and/or Key Account Teams. This role requires a flexible and results-driven individual who can identify and quickly assess opportunities, demonstrate the value of arenaflex through words, actions, and example, and foster an environment that reflects our company values. **Responsibilities** As a Customer Development Manager at arenaflex, you will be responsible for: * Completing proactive customer contacts via the telephone to key decision makers to build relationships and gain their support and commitment to execute initiatives and sales programs. * Conducting regular business reviews with customers to monitor relationships, re-affirm strategies, steward the business, create operational and personal value for the customer. * Identifying opportunities consistent with the objectives, priorities, and strategies of assigned customers through discovery (e.g., Account Diagnostic, observation, analysis of customer data, marketplace sales data, conversations with customer) to prioritize potential focus area(s). * Coordinating implementation of agreed-upon activities (e.g., mechanical service, installation, business building initiatives, distribution activities) within geographical responsibility in order to execute plan. * Participating in contract negotiations/re-negotiations with customer and arenaflex System to formalize the agreement. * Managing customer marketing reimbursements and local store funding programs to drive business results. * Accurately capturing customer interactions through current CRM systems. * Managing individual performance to ensure effective and efficient customer contacts to successfully sell sales initiatives. * Providing feedback to Customer Development Leadership Team on potential opportunities to improve individual and team performance. * Developing and ensuring execution against an Individual Development Plan to ensure personal development and career growth within NAOU. **Requirements** To be successful in this role, you will need: * A Bachelor's Degree required. * 1+ years frontline sales experience preferred. * Experience in effectively communicating with and influencing customers. * Proven ability to problem solve and provide viable solutions based on customer and company needs. * Proven ability to provide quality Customer Service. * Strong verbal and written communication skills. * Effective collaborating skills. * Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions. * Strong time management and organizational skills. Able to manage time, establish priorities, and accomplish objectives. * Advancing the Customer Relationship: Ability to facilitate and accelerate the business relationship based upon an understanding of the customer. Includes the ability to actively listen and engage in conversation with customers to uncover relevant information, resources, and solutions. * Customer Relationship Transition: Ability to develop and maintain business-to-business relationships and transfer personal equity. * Consumer Focus: Demonstrating understanding of how one's actions and/or work impacts the Company's relationship with consumers. * Computer Capability: Ability to use information tools (i.e., Salesforce, Design Machine, CokeSolutions.com, National Sales Tool Kit, Matrix/MFE, Microsoft Outlook Applications, KO Tickets, PowerBI) to obtain the needed information to evaluate performance and access relevant data. **Additional Activities/Responsibilities** * Contract negotiations - Work with CAT team, Finance, and other cross-functional teams to execute new and renegotiated contracts. * Selling, processing, and coordinating the installing of arenaflex Equipment * Resolving service issues * Approving reimbursements and resolving customer's issues * Authorizing account transfer requests * Steward work in Regional and Account Team meetings * Need to flex the work week to accomplish tasks at hand like inputting FET docs, taking customer calls and/or participating on account team calls after normal hours. * Build customer presentations. * Potential travel to customer events, training, and sales conferences. **Skills** * Customer Relationships * Inside Sales * Customer Interactions * Influencing * Customer Relationship Management (CRM) * Communication * Account Management * Business * Cross-Functional Teamwork * Prioritization **What We Offer** At arenaflex, we offer a dynamic work environment, competitive compensation, and opportunities for career growth and development. Our benefits package includes: * Comprehensive health insurance * 401(k) matching program * Paid time off and holidays * Professional development opportunities * Collaborative and inclusive work environment **How to Apply** If you're a motivated and results-driven individual with a passion for customer development and sales, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. **Note** arenaflex is a leading organization in the industry, and this job posting is an opportunity to join our team. The information provided is accurate to the best of our knowledge, and we reserve the right to modify or cancel this job posting at any time. Apply for this job