**Experienced Customer Development Manager - West Region**

**Job Summary:** Join arenaflex's dynamic NAOU Sales Organization as an Experienced Customer Development Manager - West Region. This role is a key contributor to driving volume, revenue, and advancing customer relationships through proactive account management and sales of complex volume-driving initiatives established by the Regional Sales and/or Key Account Teams. As a seasoned professional, you will be responsible for supporting and/or selling against a portfolio of accounts that requires complex phone sales interactions and strong collaboration with assigned account teams. **About arenaflex:** arenaflex is a leading company that has been refreshing the world and making a difference for over 130+ years. We are committed to nurturing an inclusive culture grounded in our company purpose, to refresh the world and make a difference. Our growth mindset, expansive approach, and continuous learning philosophy drive us to improve our business and ourselves. We value how we work as much as what we achieve, focusing on four key behaviors: curious, empowered, inclusive, and agile. **Responsibilities:** As an Experienced Customer Development Manager - West Region, you will be responsible for: * Completing proactive customer contacts via the telephone to key decision makers to build relationships and gain their support and commitment to execute initiatives and sales programs. * Conducting regular business reviews with customers to monitor relationships, re-affirm strategies, steward the business, create operational and personal value for the customer. * Identifying opportunities consistent with the objectives, priorities, and strategies of assigned customers through discovery (e.g., Account Diagnostic, observation, analysis of customer data, marketplace sales data, conversations with customer) to prioritize potential focus area(s). * Coordinating implementation of agreed-upon activities (e.g., mechanical service, installation, business building initiatives, distribution activities) within geographical responsibility in order to execute plan. * Participating in contract negotiations/re-negotiations with customer and arenaflex to formalize the agreement. * Managing customer marketing reimbursements and local store funding programs to drive business results. * Accurately capturing customer interactions through current CRM systems. * Managing individual performance to ensure effective and efficient customer contacts to successfully sell sales initiatives. * Providing feedback to Customer Development Leadership Team on potential opportunities to improve individual and team performance. * Developing and ensuring execution against an Individual Development Plan to ensure personal development and career growth within NAOU. **Requirements:** * Bachelor's Degree required. * 1+ years frontline sales experience preferred. * Experience in effectively communicating with and influencing customers. * Proven ability to problem-solve and provide viable solutions based on customer and company needs. * Proven ability to provide quality Customer Service. * Strong verbal and written communication skills. * Effective collaborating skills. * Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions. Strong time management and organizational skills. Able to manage time, establish priorities, and accomplish objectives. * Advancing the Customer Relationship: Ability to facilitate and accelerate the business relationship based upon an understanding of the customer. Includes the ability to actively listen and engage in conversation with customers to uncover relevant information, resources, and solutions. * Customer Relationship Transition: Ability to develop and maintain business-to-business relationships and transfer personal equity. * Consumer Focus: Demonstrating understanding of how one's actions and/or work impacts the Company's relationship with consumers. * Computer Capability: Ability to use information tools (i.e., Salesforce, Design Machine, arenaflex Solutions, National Sales Tool Kit, Matrix/MFE, Microsoft Outlook Applications, arenaflex Tickets, Power BI) to obtain the needed information to evaluate performance and access relevant data. **Additional Activities/Responsibilities:** * Contract negotiations - Work with CAT team, Finance, and other cross-functional teams to execute new and renegotiated contracts. * Selling, processing, and installing CCFS * Resolving service issues * Approving reimbursements and resolving customer's issues * Authorizing account transfer requests * Steward work in Regional and Account Team meetings * Need to flex the work week to accomplish tasks at hand like inputting FET docs, taking customer calls, and/or participating on account team calls after normal hours. * Build customer presentations. * Potential travel to customer events, training, and sales conferences. **Skills:** * Customer Contacts * Customer Interactions * Customer Marketing * Influencing * Inside Sales * Microsoft Excel * Relationship Building * Sales * Sales Organizations * Teamwork **Pay Range:** $81,800 - $100,900 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. **Our Purpose and Growth Culture:** We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive, and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at arenaflex. **Equal Opportunity Employer:** We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. **How to Apply:** If you are a motivated and results-driven professional looking to join a dynamic team, please apply to this role through our website. We look forward to reviewing your application and discussing this opportunity further. Apply Job! Apply for this job