**Experienced Customer Experience Call Center Specialist – Building Positive Relationships with arenaflex Customers**

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Call Center Specialist, you'll play a vital role in building and maintaining positive relationships between arenaflex and its customers, ensuring their satisfaction and loyalty through excellent customer service. **About arenaflex** arenaflex is a leading provider of innovative pest control solutions, committed to creating a healthier and safer environment for our customers. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our dynamic team. With a strong focus on employee satisfaction and well-being, we offer a unique work environment that empowers our employees to thrive and grow. **Key Responsibilities** As a Customer Experience Call Center Specialist, you'll be responsible for: * Answering customer inquiries: Handle inbound customer calls and respond to customer inquiries related to arenaflex's products or services, providing accurate and timely information to customers. * Resolving customer issues: Listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached. * Collaborating with other departments: Work closely with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues. * Utilizing customer feedback: Reach out to customers based on feedback left and help resolve their concerns. * Meeting performance metrics: Be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings. * Maintaining a positive attitude: Maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with arenaflex is positive. **Technology** You must be proficient in using call center technology, including: * Phone systems * Call recording software * Customer relationship management (CRM) software A significant portion, ranging from 80-85%, of your shift will be dedicated to delivering exceptional support to customers in the queue. You'll have the opportunity to engage with customers through a range of communication channels, including voice calls, SMS, and email, ensuring a seamless and personalized experience. **Qualifications** * High School Diploma/GED * Excellent Communication skills * Basic computer skills * Positive and friendly attitude **Preferred Qualifications** * Minimum of 1+ years of experience in customer service **Benefits** * Great Environment * Paid Training * Paid Holidays * arenaflex Swag * Weekly Pay * Health Benefits are available within 90 days for Full-Time employees **Schedule** * Day shift Monday to Friday * 1 Saturday a month required **Work Location** * Remote **Application Question(s)** * Do you have access to a laptop/desktop and reliable high-speed internet? **About Working at arenaflex** We're committed to creating an optimal work environment by actively addressing any background noise or distractions that could hinder your performance or impact the overall customer experience. Our company culture empowers our employees to thrive and grow, and we offer a range of benefits and perks to support their well-being. * Regular employee lunches * Incentives * Company parties * A comfortable and supportive work environment **Join our team and find balance for work and yourself while shaping the future of the pest control industry** If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that values employee satisfaction and well-being, we encourage you to apply for this exciting opportunity. Apply for this job