**Experienced Property and Casualty Licensed Customer Service Representative – Remote Opportunity**

At arenaflex, we're not just an insurance agency – we're a family of related businesses dedicated to providing exceptional customer experiences and career growth opportunities for our team members. With a presence in over 40 states and a team that's doubled in size over the past 18 months, we're committed to making a difference in the lives of our customers and employees alike. Our culture is built on the values of excellence, respect, innovation, and open communication. We believe that happy employees lead to happy customers, which is why we prioritize our team members' wellbeing and provide them with the tools and support they need to succeed. We're a company that values every employee's unique perspective and encourages them to speak up and shine in the spotlight. As a Customer Service Representative at arenaflex, you'll play a vital role in assisting our customers who have partnered with one of our insurance companies. In this exciting full-time opportunity, you'll work in a fast-paced inbound call center environment where performance is rewarded. Your primary responsibility will be to ensure that our customers' insurance needs are met, and they maintain their insurance policy with the coverage they require at a reasonable price. **Key Responsibilities:** * Answer inbound calls from existing customers in a fast-paced call center-like environment, using multiple programs and systems simultaneously to resolve their needs quickly and efficiently. * Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers. * Answer questions related to coverages, billing, and policy history. * Use a proactive approach to identify and assess customers' needs and offer our services to ensure each customer is placed best for their needs. You will create opportunities for our in-house consultants to upsell, x-sale, re-shop, and rewrite policies. * Resolve customer issues, process payments, answer questions, process endorsements. * Maintain an in-depth understanding of the software, products, and processes used by the organization. * Maintain high call quality (QA) score, process adherence, and productivity metrics. * All other duties as assigned. **Requirements:** * Resident state P&C license required * Strong attention to detail/accuracy when collecting and entering data. * Strong organizational and time management skills. * Excellent verbal and written communication skills. * Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment preferred. * Experience working in a high-volume and fast-paced call center environment. * Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously. * Strong reliable internet connection. * Proactive in one's own development; welcomes coaching as an opportunity to improve. * High energy and enjoys working in a combined team/goal-oriented environment. * Experience with named non-owner policies, understanding SR-22, and FR-44 state filings is a plus. * Bilingual (English/Spanish), highly desired **What You Can Expect from arenaflex:** * We will set you up for success with a paid training period either on-site or from home. * Starting salary range is $41,600.00-$43,680.00, DOE + monthly incentive, target of $500 per month + 401(k) + benefits. * An investment in our employees' professional development and growth. * On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos. * The ability to work remotely without the need for you to relocate. * A comprehensive and highly competitive benefits package, including: + Dental Insurance + Health Insurance + Vision Insurance + 401(k) + Paid Holidays + Paid Time Off + Ongoing Professional Training online via Litmos + And more **Why Join arenaflex?** At arenaflex, we're committed to creating a workplace that values diversity, equity, and inclusion. We believe that every employee has the ability to make a positive impact on our business, and we encourage them to speak up and share their ideas. Our company culture is built on the values of excellence, respect, innovation, and open communication, and we're dedicated to making a difference in the lives of our customers and employees alike. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Apply now to join our team and become a part of the arenaflex family. **Equal Employment Opportunity:** It is and will continue to be the policy of arenaflex to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex, or genetic information. **Apply Now:** Ready to take the next step in your career? Apply now to join our team as a Customer Service Representative at arenaflex. Visit our website to learn more about our company culture, benefits, and career growth opportunities. Apply for this job