Experienced Customer Experience Journey Strategist and Manager – Leading Digital Transformation and Innovation in Customer Communications

Introduction to arenaflex arenaflex is one of the world's leading providers of technology and communications services, transforming the way we connect around the globe. As a human network that reaches across the globe and works behind the scenes, we anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living a life of purpose and passion. About the Role We're looking for a growth-oriented professional to bring passion, creativity, and innovation to the growing arenaflex Business Group's Customer Experience Team. As the Manager Customer Experience Journeys Strategist, you will be a critical driver in our work to enhance great customer experiences for customer communications. This individual will lead communication strategies to manage the end-to-end CX for Business Markets and Global Enterprise and Public Sector, acting as a central point of contact for building and refining orchestration journeys for transactional and non-marketing communications. Key Responsibilities Own the end-to-end transactional journey work, logic sequencing, and touchpoint strategy for transactional and other omnichannel communications for arenaflex Business Group customers. Build, map, and analyze customer journeys, identifying gaps and implementing planned recommendations to drive NPS and churn/growth goals for the CRM team. Drive transformation by leading design and flow improvements, incorporating customer data and business insights for a superior customer experience. Possess understanding of direct marketing best practices across key tactics (email, direct mail, SMS, digital banners, and campaigns) to influence communication journeys from purchases, legal, and compliance events. Work closely with agency and other creative partners in the design, build, and testing for emails, SMS, and other ad-hoc communications, ensuring standards and system classifications are met aligned with future platform migration efforts. Work across cross-functional teams in leading design thinking and brainstorming exercises to influence the overall CX comms blueprint and touchpoint strategy. What We're Looking For To be successful in this role, you'll need to have: Bachelor's degree or four or more years of work experience. Six or more years of relevant work experience. Experience in marketing and/or digital marketing to business customers. Experience in executing on marketing communications, including Email, SMS, and/or Push Notifications. Program delivery and execution experience. Even better if you have one or more of the following: AEM (Adobe Experience Manager) experience. Agency experience. Digital Marketing/Customer experience certification. Working knowledge of Adobe, Marketo, Pega tools. Work Environment and Culture In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. At arenaflex, we're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We know that diversity makes us stronger, and we are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Career Growth Opportunities and Learning Benefits At arenaflex, we're dedicated to helping you grow and develop in your career. You'll have access to a wide range of training and development programs, including mentorship opportunities, workshops, and conferences. Our goal is to help you build the skills and knowledge you need to succeed in your role and advance in your career. Compensation, Perks, and Benefits Our benefits are designed to help you move forward in your career and in areas of your life outside of arenaflex. From health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. If you are hired into a California, Colorado, Connecticut, Hawaii, Nevada, New York, Rhode Island, or Washington work location, the compensation range for this position is between $94,000.00 and $175,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. Conclusion If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Manager Customer Experience Journeys Strategist at arenaflex, you'll have the chance to make a real impact on our customers' lives and help shape the future of our company. Don't miss out on this opportunity to join a dynamic and innovative team and take your career to the next level. Apply now and become a part of the arenaflex team! Apply for this job