**Experienced Customer Experience Manager – Social Media Support & Client Engagement at blithequark**

Are you a customer experience enthusiast with a passion for driving innovation and excellence in a fast-paced, dynamic environment? Do you thrive in a collaborative setting where creativity and problem-solving are encouraged? If so, we invite you to join blithequark as an Experienced Customer Experience Manager – Social Media Support & Client Engagement, where you will play a pivotal role in shaping the future of customer experience for our cutting-edge electric vehicle brand. **About blithequark** At blithequark, we are a forward-thinking organization with a genuine passion for revolutionizing the world's energy foundation through innovative products and services. Our team is comprised of talented individuals who share a common goal: to deliver exceptional customer experiences that exceed expectations. As a customer experience leader, you will be part of a dynamic team that is dedicated to driving growth, innovation, and excellence in everything we do. **Job Summary** As an Experienced Customer Experience Manager – Social Media Support & Client Engagement, you will be responsible for developing and driving a program of continuous improvement for customer experience across the entire customer journey for all vehicle products and channels. You will be the primary point of contact for all cross-functional partners regarding Tesla vehicle customer experience and will proactively identify customer pain points and opportunities for growth across all business areas. Your expertise will be instrumental in shaping the customer experience strategy and driving initiatives that empower an elite customer experience. **Key Responsibilities** * Develop and drive a program of continuous improvement for customer experience across the entire customer journey for all vehicle products and channels * Serve as the primary resource for all applicable cross-functional partners regarding Tesla vehicle customer experience * Proactively identify customer pain points and opportunities for growth across all business areas, creating tools that provide visibility into process bottlenecks and irregularities * Collaborate with internal partners to scope and investigate improvement drives * Work with the Deals and Conveyance Tasks group to scope, investigate, prioritize, and drive projects that enable an elite customer experience * Partner closely with the design and development team to define practical and timeline requirements of software tools and provide business context for the work, drive project prioritization based on highest value to the business * Support effective project execution by ensuring business readiness for internal execution, organizing and monitoring execution, critical thinking around obstacles and driving decisions with management as required. Foster a culture of continuous improvement and eliminate process inefficiencies wherever they may hide **What You'll Bring** * Relevant industry experience with fast-paced organizations in the field of customer experience * Demonstrated ability to manage multiple simultaneous projects and tasks, balancing competing needs and priorities * Effective at using data, reason, and intuition to identify issues, assess business value, and execute solutions; experience running complex cycles using Lean or other methodologies * Knowledge of data collection, data analysis, and program execution * Ability to work with cross-functional teams across various time zones. Proven track record of building relationships; evidence of being a well-respected, trusted partner, and someone others want to work with * Excellent written and verbal communication skills in English **Benefits of Working at blithequark** * **Wellness and Health**: Comprehensive medical, dental, and vision insurance plans. Health savings accounts (HSA) or flexible spending accounts (FSA). Employee Assistance Program (EAP) for mental health support * **Financial Advantages**: Competitive compensation and performance-based rewards. Investment opportunities or bonuses, allowing employees to participate in the company's success. Retirement savings plans, such as 401(k) with company matching * **Balance between Work and Fun**: Paid time off (vacation, holidays, and sick leave). Flexible work hours or remote work options (dependent on the job and company policies) * **Learning and Advancement**: Training and development programs to enhance skills. Tuition reimbursement for employees pursuing further education or certifications * **Employee Perks**: Discounts on blithequark products or services (including vehicle purchase discounts for eligible employees) * **Transportation and Driving**: Commuter benefits, such as public transportation stipends or parking allowances. Electric vehicle (EV) charging stations at or near the workplace * **Professional Success**: Opportunities for career growth within the company. Mentorship programs and professional development initiatives * **Wellness Initiatives**: Wellness programs, including fitness regimens, gym memberships, or health challenges * **Community and Social Impact**: Volunteer opportunities and community engagement programs. Team-building activities, company outings, and social events * **Family and Parental Support**: Family and parental leave policies. Childcare support or assistance **How to Apply** If you are a motivated and experienced customer experience professional looking to join a dynamic team that is shaping the future of customer experience, please submit your application through our website. We look forward to reviewing your application and exploring how you can contribute to our mission to deliver exceptional customer experiences that exceed expectations. Apply for this job