Experienced Customer Experience Specialist - International Remote Opportunity with blithequark

About blithequark blithequark is revolutionizing the way companies capture and manage professional headshots at scale. By leveraging cutting-edge technology and a team of expert photo editors, we deliver high-quality, on-brand headshots in just three business days. Our innovative approach has earned us the trust of renowned international brands such as Boeing, Capital One, and American Express. Our Vision and Mission At blithequark, we're dedicated to providing exceptional customer experiences and building long-lasting relationships with our clients. Our mission is to empower businesses to showcase their brand's personality and values through stunning, professional headshots. We're a fast-growing team that values creativity, innovation, and collaboration. Job Summary We're seeking a highly skilled and experienced Customer Experience Specialist to join our marketing and sales team. As a Customer Experience Specialist at blithequark, you will play a critical role in delivering exceptional customer experiences, responding to customer inquiries, and ensuring that our clients' needs are met and exceeded. This is a unique opportunity to work with a fast-paced, service-driven culture and develop your skills in a dynamic and innovative environment. Key Responsibilities Respond to customer inquiries via email and phone in a timely and effective manner Draft answers to product questions via email and provide detailed information about our services Engage with inbound leads and provide personalized support to potential clients Collaborate with cross-functional teams to resolve customer issues and improve our services Develop and maintain a deep understanding of our products and services to provide exceptional customer experiences Identify opportunities to improve our customer experience and provide feedback to the team Work closely with the marketing and sales team to develop and implement customer experience strategies Requirements and Qualifications Essential Qualifications Bachelor's degree in a related field 5+ years of full-time work experience in customer experience or a related field 2+ years of experience in customer relationship management Strong time management and project management skills, with the ability to manage multiple tasks and priorities simultaneously Exceptional communication and collaboration skills, with a proven ability to work effectively with cross-functional teams Preferred Qualifications Experience working in a fast-paced, service-driven environment Knowledge of customer experience best practices and industry trends Certification in customer experience or a related field Skills and Competencies To succeed as a Customer Experience Specialist at blithequark, you will need: High emotional intelligence and empathy Strategic thinking and problem-solving skills Accountability and a strong work ethic Excellent time management and organizational skills Outstanding written and verbal communication skills A data-driven mindset and attention to detail Adaptability to a fast-paced environment and a self-starter mentality An attitude of humility, combined with a pursuit of excellence A mindset of continuous learning and professional development What We Offer At blithequark, we're committed to providing our team members with a supportive and inclusive work environment that fosters growth and development. Here are some of the benefits and perks we offer: Flexible hours and remote work arrangement Opportunity to work with a fast-growing team and make a significant impact Professional development opportunities and training Collaborative and inclusive work environment Room for increased responsibilities and career growth Competitive compensation package ($5.00 - $7.00 per hour) 40 hours per week, with 8-hour shifts Time Commitments As a Customer Experience Specialist at blithequark, you will be expected to: Work EST hours (9 a.m. - 6 p.m. ET) Commit to 40 hours per week Participate in a 3-month trial period to ensure a good fit for both parties How to Apply If you're passionate about delivering exceptional customer experiences and working in a fast-paced, innovative environment, we encourage you to apply for this exciting opportunity. Please submit your: Cover letter Resume or summary of relevant work experience 2 references Don't miss this chance to join our team and make a significant impact in the world of customer experience. Apply now and take the first step towards a rewarding career with blithequark! Apply for this job