Experienced Customer Happiness Manager – Education and Community Development Specialist for a Leading STEM Education Provider

Welcome to arenaflex: Empowering Young Minds through Innovative Education arenaflex is a pioneering STEM education provider, dedicated to enriching the learning journey of thousands of children annually through immersive, hands-on experiences. Our mission is to nurture a new generation of risk-takers, problem solvers, and empathetic leaders, and we are passionate about making a positive impact on the future of education. With a strong presence in NYC and Boston, we are committed to providing high-quality educational programs that inspire and engage young minds. About the Role: Customer Happiness Manager (Education) We are seeking an exceptional Customer Happiness Manager to join our team, someone who shares our passion for education and community development. As a key member of our team, you will play a vital role in nurturing our community of passionate families, building long-term relationships, and providing exceptional support to our customers. This is an entrepreneurial and proactive role that offers the opportunity to make a significant impact on our families and team. Key Responsibilities: Communicate with customers via phone, email, and chat to provide support and build lasting relationships, ensuring that every interaction is personalized, empathetic, and solution-focused Handle customer-related administrative duties, including data entry and reporting, assisting with programming and scheduling, and ensuring seamless execution of our educational programs Nurture the community of arenaflex families through creative initiatives beyond regular communications, such as newsletters, social media engagement, and community events, to foster a sense of belonging and connection Assist with special projects, including partnership development, family events, enrollment boost, and customer-related process improvements, to drive growth and excellence in our programs Hire, train, and manage an additional team member to delegate responsibilities and ensure the continued delivery of exceptional customer support and community development Essential Qualifications: To succeed in this role, you will need to be an empathetic problem solver with excellent written and verbal communication skills, able to build long-term relationships and proactively improve processes. You will be purposeful and driven, passionate about achieving results and making an impact, with a positive attitude, solution-oriented mindset, and accountability in commitments. At least 5 years of experience in customer support or marketing, with a strong track record of building relationships and driving customer satisfaction Extensive experience in the NYC parenting or education market is a plus, with a deep understanding of the needs and preferences of our target audience Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders, including customers, team members, and partners Preferred Qualifications: In addition to the essential qualifications, we are looking for candidates who are open to feedback, continuously learning, and team players who value empathy and compassion. You will be a creative thinker, able to develop innovative solutions to complex problems, and a collaborative leader, able to inspire and motivate others to achieve exceptional results. Experience in community development, education, or a related field, with a passion for making a positive impact on the lives of children and families Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform decision-making and drive process improvements Proficiency in customer relationship management (CRM) software and other tools to support customer engagement and community development Skills and Competencies: To succeed in this role, you will need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, team members, and partners Strong problem-solving and analytical skills, with the ability to collect and analyze data to inform decision-making Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously Strong leadership and management skills, with the ability to hire, train, and manage a team member to achieve exceptional results Career Growth Opportunities and Learning Benefits: At arenaflex, we are committed to the growth and development of our team members, providing opportunities for professional development, training, and education. As a Customer Happiness Manager, you will have the opportunity to develop your skills and expertise in customer support, community development, and education, with a range of benefits, including: Professional development opportunities, including training and education in customer support, community development, and education Opportunities for career advancement, with a range of roles and responsibilities available within the organization A collaborative and supportive work environment, with a team of passionate and dedicated professionals who share your commitment to education and community development Work Environment and Company Culture: At arenaflex, we are proud of our company culture, which is built on a set of core values that guide everything we do. Our 'Ways of Being' include: Purposeful action, always asking "why" to cultivate inner motivation A solution-focused mindset, asking "how to make it work" before wondering "if it will be possible" Decisions grounded in data and logic, with a commitment to accountability and discipline A culture of feedback and continuous learning, with a focus on empathy and compassion We believe that our company culture is a key factor in our success, and we are looking for team members who share our values and are committed to making a positive impact on the lives of children and families. Compensation, Perks, and Benefits: At arenaflex, we offer a range of compensation, perks, and benefits to our team members, including: Competitive salary and benefits package, with opportunities for professional development and career advancement A collaborative and supportive work environment, with a team of passionate and dedicated professionals who share your commitment to education and community development Opportunities for flexible working arrangements, including remote work and flexible hours, to support work-life balance and overall well-being Conclusion: If you are a passionate and dedicated professional who is committed to making a positive impact on the lives of children and families, we encourage you to apply for the Customer Happiness Manager role at arenaflex. With a range of benefits, including professional development opportunities, career advancement, and a collaborative and supportive work environment, this is an exceptional opportunity to join a team of like-minded professionals who share your values and commitment to education and community development. To apply, please submit your resume and cover letter, including your response to the client prompt: "We are reconsidering camps for our 4 year old - given he has difficulty adjusting to new environments, we are considering just putting him in the daycare that he will be attending for his Pre-K program. What is your refund policy? We would keep our 7 year old enrolled!" arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates who are passionate about education and community development. Apply now to join our team and make a positive impact on the lives of children and families. Apply for this job