**Experienced Customer Practice Manager - Healthcare and Public Sector Professional Services**

Are you ready to embark on a transformative journey with arenaflex, a global leader in cloud computing, as we revolutionize the way public sector organizations navigate the complexities of digital transformation? Do you have a passion for empowering these organizations to achieve their business and IT outcomes through innovative solutions and strategic partnerships? If so, we invite you to join our team as a Customer Practice Manager, where you will play a pivotal role in driving the success of our healthcare and public sector clients. **About arenaflex** arenaflex is the world's most comprehensive and broadly adopted cloud platform, empowering businesses of all sizes to innovate and thrive in a rapidly changing world. With a commitment to innovation and customer satisfaction, we have become the trusted choice for organizations seeking to harness the power of cloud computing. Our team is dedicated to fostering a culture of inclusivity, diversity, and continuous learning, where every individual has the opportunity to grow and succeed. **Key Responsibilities** As a Customer Practice Manager, you will be responsible for leading our efforts in the healthcare and public sector markets, driving business outcomes, and delivering innovative solutions that meet the evolving needs of our clients. Your key responsibilities will include: * Working closely with partner teams to develop business development initiatives and thought leadership strategies that drive growth and revenue * Providing portfolio guidance and oversight, working backwards from the needs of our customers to ensure that our solutions meet their evolving requirements * Leveraging your diverse IT and/or management consulting background to provide strategic advisory services to our customers, partners, and internal stakeholders * Crafting innovative, forward-looking strategies that outline the investment and multi-step go-to-market plan necessary to help our customers lead the changes to IT strategy, policies, processes, people, governance, and partnerships * Leading business outcomes, articulating accelerated customer outcomes through cloud technologies, and driving engagement delivery **About the Team** Our team is a diverse and inclusive group of professionals who share a passion for innovation and customer satisfaction. We value diverse experiences and encourage candidates from all backgrounds to apply, regardless of their qualifications or career path. Our team is committed to fostering a culture of inclusivity, diversity, and continuous learning, where every individual has the opportunity to grow and succeed. **Why Join arenaflex?** * Be part of a global leader in cloud computing, shaping the future of digital transformation and empowering businesses to innovate and thrive * Work with a diverse and inclusive team of professionals who share your passion for innovation and customer satisfaction * Enjoy a dynamic and fast-paced work environment that offers endless opportunities for growth and development * Benefit from a comprehensive compensation package, including a competitive salary, equity, sign-on payments, and other forms of compensation * Enjoy a flexible work-life balance, with options for remote work and flexible hours to support your personal and professional needs **Essential Qualifications** * 7+ years of experience leading consulting verticals for healthcare and Canadian government (federal/provincial) * 5+ years of consulting practice leadership experience as a manager with P&L responsibility * Experience selling and delivering technology consulting services * Experience providing strategic, consultative services in a sales or advisory services environment * Knowledge of the industry, understanding of consulting contract vehicles, and related RFx activities **Preferred Qualifications** * Experience in a consulting firm helping transform the IT organization of multi-national enterprises * Experience with Canadian public sector procurement and delivery of advisory services * High-level skill communicating and collaborating effectively across internal and external organizations, including sales, solution architects, and customers * Experience in a fast-paced, startup (or startup-like) environment and experience * Proven experience migrating production enterprise applications to public and private cloud * Experience with ITSM processes and ITIL, along with integration experience of cloud solutions and services with enterprise IT service management systems and processes * Bachelor's or Master's degree in information technology or computer science or equivalent experience **Skills and Competencies** * Strong leadership and management skills, with the ability to drive business outcomes and deliver innovative solutions * Excellent communication and collaboration skills, with the ability to work effectively across internal and external organizations * Strong analytical and problem-solving skills, with the ability to craft innovative, forward-looking strategies * Experience with cloud computing and IT service management systems and processes * Strong knowledge of the healthcare and public sector markets, with a deep understanding of the industry and its trends **Career Growth Opportunities and Learning Benefits** * Opportunities for professional growth and development, with a comprehensive training program and mentorship opportunities * Access to a wide range of learning resources, including online courses, conferences, and workshops * Opportunities to work on high-profile projects and engage with senior stakeholders, including Director, VP, C-level executives, and governing boards * A dynamic and fast-paced work environment that offers endless opportunities for growth and development **Work Environment and Company Culture** * arenaflex is committed to fostering a culture of inclusivity, diversity, and continuous learning, where every individual has the opportunity to grow and succeed * Our team is a diverse and inclusive group of professionals who share a passion for innovation and customer satisfaction * We value work-life balance and offer flexible work hours and arrangements to support your personal and professional needs * Our team is committed to innovation and recognizes the importance of uninterrupted time to focus on a build, while also valuing in-person collaboration and time spent face-to-face **Compensation, Perks, and Benefits** * Competitive salary, ranging from $126,000/year to $210,400/year, based on a number of factors and may vary depending on job-related knowledge, skills, and experience * Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package * Comprehensive benefits package, including medical, financial, and other benefits * Flexible work hours and arrangements to support your personal and professional needs * Opportunities for professional growth and development, with a comprehensive training program and mentorship opportunities **Conclusion** If you are a motivated and experienced professional with a passion for innovation and customer satisfaction, we invite you to join our team as a Customer Practice Manager. With a competitive salary, comprehensive benefits package, and opportunities for professional growth and development, we offer a dynamic and fast-paced work environment that is perfect for those who are looking to take their career to the next level. Apply now to join our team and be part of a global leader in cloud computing that is shaping the future of digital transformation. Apply for this job