**Experienced Customer Service Advocate - National Remote Opportunity**
At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work. **About arenaflex** arenaflex is a leading health care company dedicated to providing innovative solutions that improve the lives of our members. We're committed to creating a healthier environment for everyone, regardless of their background or circumstances. Our mission is to help people live healthier lives and make the health system work better for everyone. **Job Summary** We're seeking an experienced Customer Service Advocate to join our team. As a Customer Service Advocate, you'll be the single point of contact for members enrolled in arenaflex benefit plans, providing exceptional support and guidance throughout their health care journey. You'll be responsible for answering inbound calls, resolving complex benefit and claim issues, and promoting health care literacy. If you're passionate about delivering exceptional customer service and making a meaningful impact in people's lives, we encourage you to apply. **Primary Responsibilities** * Listen actively and ask appropriate questions to identify specific questions or issues, and document inquiries from members of arenaflex's programs regarding the following: + Medical, vision, dental, pharmacy plan details + Plan/program eligibility + Medical claims * Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs, based on needs * Interpret and translate clinical/medical terminology and coding to assist members with managing cost using simple language * Adapt to communicated changes in process, policy, and guidelines quickly at site and enterprise level * Educate members about the fundamentals of health care benefits and plans * Assist members to maximize use of community services, support programs, and resources available * Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance **Telecommuting Requirements** * Ability to keep all company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service **Required Qualifications** * 1+ years in a customer service environment * Must be 18 years of age or older * Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST. It may be necessary, given the business need, to work occasional overtime. **Preferred Qualifications** * 2+ years in a customer service environment * Part of arenaflex Benefit Operations and Experience * Experience in a healthcare insurance environment **Soft Skills** * Active Listening * Negotiation * Empathy/Sensitivity * Patience/Resilience * Agility/Flexibility * Conflict Resolution * Cultural Sensitivity * Disability & Diversity Awareness * Effective time and resource management * Excellent Verbal/Written Communication skills **Compensation and Benefits** * Hourly range for California / Colorado / Connecticut / Nevada / New York / New Jersey / Washington / Rhode Island residents is $16.00 - $31.44 per hour * Pay is based on several factors including but not limited to education, work experience, certifications, etc. * In addition to your salary, arenaflex offers benefits such as: + Comprehensive benefits package + Incentive and recognition programs + Equity stock purchase + 401k contribution (all benefits are subject to eligibility requirements) **Diversity, Equity, and Inclusion** * arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. * arenaflex is committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. **How to Apply** If you're passionate about delivering exceptional customer service and making a meaningful impact in people's lives, we encourage you to apply. Please visit our website to submit your application. Apply Job! Apply for this job