Experienced Customer Service and Call Center Representative for Emergency Alarm Monitoring Services – Full-Time Position with Opportunities for Remote Work

Introduction to blithequark and the Industry blithequark is a leading provider of 24-hour alarm monitoring services for residential and commercial customers, ensuring the safety and security of communities across the region. As a critical component of the emergency response system, our team of skilled Call Center Representatives plays a vital role in receiving and processing alarm signals, dispatching authorities when necessary, and providing exceptional customer service. If you are a dedicated and compassionate individual with a passion for helping others, we invite you to join our team at blithequark. About the Role We are seeking highly motivated and customer-focused individuals to fill the position of Call Center Representative at our blithequark location in Manasquan, New Jersey. As a Call Center Representative, you will be responsible for handling emergency signals, notifying and verifying alarm signals, and dispatching the proper authorities in a timely and efficient manner. This is a full-time position that offers a competitive starting pay of $17.49 per hour, shift differentials, and a comprehensive benefits package. Key Responsibilities Handle emergency signals and respond accordingly to ensure the safety and security of customers Notify and verify alarm signals to determine the appropriate course of action Dispatch proper authorities, such as police or fire departments, when necessary Provide exceptional customer service and support to customers via phone, email, or other communication channels Work effectively in a fast-paced environment and prioritize tasks to meet performance goals and objectives Collaborate with colleagues and other teams to ensure seamless service delivery and resolve customer issues Requirements and Qualifications To be successful in this role, you should possess a high school diploma or equivalent, as well as previous customer service experience. You must be flexible and available to work weekends, holidays, and overtime, as well as be proficient in computer literacy. A strong ability to communicate effectively, both verbally and in writing, is essential, as well as a compassionate and empathetic approach to customer interactions. Essential Qualifications High school diploma or equivalent required Previous customer service experience preferred Flexibility to work weekends, holidays, and overtime Computer literacy and proficiency in software applications Strong communication and interpersonal skills Ability to work in a fast-paced environment and prioritize tasks effectively Preferred Qualifications Bilingual or multilingual skills Previous experience in a call center or emergency response environment Knowledge of alarm monitoring systems and protocols Experience with customer relationship management (CRM) software Certifications or training in customer service, emergency response, or a related field Skills and Competencies To excel in this role, you should possess a range of skills and competencies, including: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work effectively in a team environment Flexibility and adaptability in a fast-paced environment Compassion and empathy in customer interactions Strong attention to detail and ability to prioritize tasks Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Call Center Representative, you will have access to paid training and ongoing professional development opportunities to enhance your skills and knowledge. With opportunities for advancement and career progression, you can build a rewarding and challenging career with our team. Work Environment and Company Culture blithequark is a family-oriented organization that values the contributions of our employees. We offer a supportive and inclusive work environment that encourages collaboration, innovation, and creativity. With a range of employee benefits and perks, including medical, dental, and vision insurance, generous PTO, and tuition reimbursement, you can enjoy a healthy work-life balance and pursue your personal and professional goals. Compensation and Benefits We offer a competitive compensation package, including: Starting pay of $17.49 per hour Shift differentials up to $4.00 per hour Bilingual differentials Comprehensive benefits package, including medical, dental, and vision insurance Generous PTO package Tuition reimbursement 401(k) and retirement plan Employee assistance program and employee discount Flexible schedule and flexible spending account Conclusion If you are a motivated and customer-focused individual with a passion for helping others, we invite you to join our team at blithequark as a Call Center Representative. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an exciting opportunity to build a rewarding and challenging career in a dynamic and supportive environment. Apply now to take the first step towards a fulfilling and successful career with blithequark. How to Apply To apply for this exciting opportunity, please follow the link to our website and submit your application. We look forward to hearing from you and exploring how you can contribute to our team at blithequark. Apply for this job