Experienced Customer Service and Hospitality Manager – Part-Time Opportunity for Exceptional Communicators in the Short-Term Rental Industry at arenaflex

Introduction to arenaflex and the Industry arenaflex is a leading provider of furnished housing solutions, offering a unique blend of comfort, convenience, and community to our guests. With a growing presence in major cities, we are committed to delivering exceptional customer experiences through our short-term rental properties listed on popular platforms like Airbnb, Vrbo, and Booking.com. As a key player in the hospitality industry, we are dedicated to fostering a culture of excellence, innovation, and customer satisfaction. If you are a motivated and passionate individual with a flair for customer service, we invite you to join our team as a part-time Customer Service and Hospitality Manager. Job Overview In this exciting role, you will be responsible for providing top-notch customer service to our guests, ensuring their stay with us is nothing short of exceptional. As a part-time Customer Service and Hospitality Manager, you will work closely with our team to coordinate operational needs, manage guest communications, and oversee various tasks related to our properties. With a strong focus on attention to detail, conflict resolution, and multitasking, you will be the go-to person for our guests, providing timely and effective solutions to their queries and concerns. Key Responsibilities Provide exceptional customer service to arenaflex guests, responding to their inquiries, and addressing their concerns in a friendly and efficient manner Conduct guest screening to ensure safety and security, complying with arenaflex and property partner requirements Manage all guest reservations, including booking suggestions, alterations, and cancellations Utilize our digital communication systems to manage guest communications, including messages, emails, calls, and texts Troubleshoot maintenance and technology issues, lockouts, and other guest-related problems Coordinate operational needs with arenaflex staff, including scheduling repairs and maintenance, and monitoring guest feedback Oversee various other tasks, such as managing listing marketing, analyzing guest reviews, and maintaining social media presence Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: 2+ years of experience in customer service, hospitality, or a related field College diploma or equivalent Excellent communication skills, both written and verbal Strong organizational and time-management skills, with the ability to multitask and prioritize tasks effectively Proficiency in spreadsheets, word documents, and similar operational software Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork Willingness to work a flexible schedule, including weekends and holidays Reliable smartphone, computer, and high-speed wifi connection at all times Ability to respond to messages and queries in a timely and efficient manner Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience in the short-term rental industry or a related field Knowledge of property management software and systems Strong analytical and problem-solving skills, with the ability to think critically and outside the box Ability to speak multiple languages, with a focus on languages commonly spoken by our guests Experience with social media management and content creation Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a part-time Customer Service and Hospitality Manager, you will have access to a range of training and development opportunities, including: Comprehensive onboarding program, designed to equip you with the skills and knowledge needed to succeed in your role Ongoing training and coaching, focused on customer service, communication, and conflict resolution Opportunities for career advancement, with a focus on promoting from within Access to industry-leading software and systems, with training and support to help you get the most out of these tools Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and supportive work environment. As a remote team, we are committed to fostering a sense of community and connection among our team members, with regular virtual meetings, social events, and team-building activities. Our company culture is built around the following values: Customer obsession, with a focus on delivering exceptional customer experiences Collaboration and teamwork, with a emphasis on supporting and empowering each other Innovation and creativity, with a focus on finding new and better ways to do things Integrity and transparency, with a commitment to honesty, ethics, and accountability Compensation, Perks, and Benefits As a part-time Customer Service and Hospitality Manager at arenaflex, you can expect a competitive hourly rate of $20.00 per hour, with opportunities for bonuses and incentives based on performance. You will also have access to a range of perks and benefits, including: Flexible schedule, with the ability to work from home or remotely Opportunities for career advancement and professional growth Comprehensive training and development program, designed to help you succeed in your role Access to industry-leading software and systems, with training and support to help you get the most out of these tools Positive and supportive work environment, with a focus on collaboration, innovation, and customer satisfaction Conclusion If you are a motivated and passionate individual with a flair for customer service, we encourage you to apply for this exciting opportunity to join our team as a part-time Customer Service and Hospitality Manager. With a strong focus on customer satisfaction, collaboration, and innovation, we are committed to delivering exceptional experiences for our guests and our team members. Don't miss out on this chance to join a dynamic and growing company, with opportunities for career growth, professional development, and a positive and supportive work environment. Apply now to take the first step in your journey with arenaflex! Apply for this job