**Experienced Customer Service Associate – Delivery Station Support**

At blithequark, our mission is to revolutionize the way we deliver exceptional customer experiences, and we're looking for talented individuals to join our team as Delivery Station Customer Service Associates. As a key member of our Customer Service team, you will play a vital role in ensuring our customers receive their packages on time, as promised, and exceed their expectations with every interaction. **About blithequark** blithequark is a leading e-commerce company that is committed to being Earth's most customer-centric company. We strive to innovate and provide best-in-class customer support as we expand our logistics products and services. Our team is passionate about building new products and services every day on behalf of our customers, and we're making history as we continue to grow and evolve. **Job Summary** As a Delivery Station Customer Service Associate, you will be based at one of our last-mile delivery warehouses, where you will be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. You will be responsible for providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised. You will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. **Key Responsibilities** As a Delivery Station Liaison at a Locker+/Counter+ Hub, you will be responsible for: * Communicating with customers directly in-person, in addition to communicating via phone and email * Empathizing with and prioritizing customer needs * Upholding company values and respecting every customer * Resolving issues and setting appropriate expectations with customers * Clearly understanding and responding appropriately to the issues that customers present * Consistently composing grammatically correct, concise, and accurate written responses to customer issues * Approaching problems logically and with good judgment to ensure the appropriate customer outcome * Making quick and effective decisions on behalf of the customer * Working a flexible Full-Time (40+ hours per week) schedule **Requirements** * High School or equivalent diploma * Previous experience in Customer Service * Ability to effectively prioritize work time to ensure efficiency * Experience with Windows Operating Systems and Microsoft Outlook * Familiarity with multiple web browsers, data base searching, and instant messenger tools * Ability to carry, lift, push, and pull up to 49 pounds * Ability to frequently push, pull, squat, bend, and reach * Ability to stand and walk during shifts lasting up to 12 hours * Ability to work in an environment where the noise level varies and can be loud (hearing protection will be provided) * Ability to work in an environment where the temperature may vary due to outside weather conditions and is not controlled **A Day in the Life** As a Delivery Station Customer Service Associate, you will be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. You will be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. You will be responsible for resolving issues and setting appropriate expectations with customers, and you will work closely with our delivery partners to ensure that our customers receive their packages on time, as promised. **About the Team** Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues. **Career Growth Opportunities and Learning Benefits** As a Delivery Station Customer Service Associate, you will have the opportunity to develop logistical and customer expertise that sets blithequark apart. You will connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses. You will also have the opportunity to work on process improvement, customer experience, data analysis, and customer retention projects, and you will be supported by our self-service channels to offer expert insights into our customers' most complex issues. **Work Environment and Company Culture** blithequark is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We offer a dynamic and fast-paced work environment, where you will have the opportunity to work with smart, passionate people who are building new products and services every day on behalf of our customers. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a dynamic and fast-paced work environment, where you will have the opportunity to work with smart, passionate people who are building new products and services every day on behalf of our customers. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about this role and to submit your application. **Equal Employment Opportunity** blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit [insert website URL]. Apply for this job