**Experienced Customer Service Associate – Empowering Customers through Exceptional Support at arenaflex**

At arenaflex, we believe that a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team. As a Customer Service Associate, you will play a crucial role in delivering exceptional customer service while balancing outside of work priorities by choosing the hours that work for you. arenaflex will work with your availability to develop your schedule, ensuring that you can provide the best possible experience for our customers. **Empowering Customers through Exceptional Support** arenaflex is more than just a company – we're a community that empowers our customers to create spaces reflecting who they are, what they need, and what they value. Our customers are at the heart of everything we do, and we're committed to providing them with the best possible experience. As a Customer Service Associate, you'll be the voice of arenaflex, working to build relationships with customers who contact us by inbound phone call, chats, and emails. Topics can range from returns, replacements, delivery, product availability, order status, and more. **What Does a Customer Service Associate Do?** As a Customer Service Associate at arenaflex, you will be responsible for: * **Demonstrating Reliability**: Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we're ready and available to help our customers when they need us most. For unexpected events or issues, we require our associates to be proactive in their communication and planning whenever possible. * **Handling a High Volume of Contacts**: You will handle an estimated 50-60 phone calls per shift. This is a fast-paced environment and highly structured. There is little downtime in this position as you are typically on back-to-back calls during your shift. * **Meeting Our High Performance Bar**: You'll work to exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned. * **Engaging Customers**: You'll need a passion for people. You'll be the voice of arenaflex and work to build a relationship with customers who contact us by inbound phone call, chats, and emails. * **Listening Actively and Showing Empathy**: You will actively listen to understand customer concerns and leverage internal resources to find the best solution to thoroughly address their problem. * **De-Escalating Customer Concerns**: Most customers contact us because they've had a problem and need your help. You will use your conflict management skills to balance the needs of the customer with the options from the business while always maintaining a professional composure. * **Problem Solving**: Solutions aren't a one-size-fits-all approach so customer service associates do not read from pre-populated scripts. You will be given a level of autonomy to help customers find the right solution. You'll need to think analytically to solve customer problems in a first contact resolution approach. * **Multitasking**: You'll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions. The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily basis. * **Escalating Systemic Issues**: Help us continuously improve. You'll identify areas where improvement is needed on behalf of Wayfair customers and share any trends with leadership **What We Offer** At arenaflex, we're committed to investing in our employees and providing them with the tools and resources they need to succeed. As a Customer Service Associate, you can expect: * **Continuous Development**: We'll provide you with ongoing training and development opportunities to help you grow and succeed in your role. * **Career Opportunities**: arenaflex is a dynamic and growing company, and we offer opportunities for advancement and career growth. * **Supportive Team**: You'll be part of a team that's passionate about delivering exceptional customer service and supporting each other in our mission. * **Flexible Scheduling**: We understand that life can be unpredictable, and we offer flexible scheduling to help you balance your work and personal responsibilities. * **Competitive Compensation and Benefits**: We offer a competitive salary and benefits package to ensure that you're rewarded for your hard work and dedication. **Work Environment and Company Culture** arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about delivering exceptional customer service and supporting each other in our mission. We're committed to creating a positive and inclusive work environment that encourages collaboration, creativity, and growth. **How to Apply** If you're passionate about delivering exceptional customer service and are looking for a dynamic and growing company to join, we encourage you to apply for this role. Please visit our website to learn more about our company culture and values, and to submit your application. Apply Now! We can't wait to hear from you! Apply for this job