**Experienced Medical Billing Customer Experience Trainer / Quality Assurance Specialist – End-to-End Revenue Cycle Management**

At arenaflex, we are a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We are committed to creating a workplace that is conducive to happiness and a healthy work-life balance. Our mission is to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. **About arenaflex** arenaflex is a leading provider of business process outsourcing (BPO) services, with a focus on delivering exceptional customer experiences. Our team of experts is dedicated to helping clients streamline their business operations, improve efficiency, and enhance customer satisfaction. We pride ourselves on our commitment to innovation, quality, and customer service. **Benefits of Working with arenaflex** * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement program **Job Summary** We are seeking an experienced Medical Billing Customer Experience Trainer / Quality Assurance Specialist to join our team. This role will be responsible for providing various support within the medical billing department related to all medical payers to work on end-to-end Revenue Cycle Management (RCM) for collecting pending payment. The successful candidate will have excellent communication and negotiation skills, as well as the ability to work independently. **Responsibilities** * **Quality Assurance** + Monitor the quality of transactions at regular frequency. + Develop, oversee, and report Quality control measures. + Identify areas for improvement and implement corrective actions. * **Training and Development** + Own the delivery of structured curriculum, provided in live and virtual learning environments to groups and individuals. + Coach one-on-one for ongoing performance improvements through refresher and remediation training. + Maintain a detailed knowledge of process and role-specific job aids, to support effective application of curriculum. * **Performance Management** + Assess new hire performance by monitoring, evaluating, and reporting training outcomes to local managers and central leadership team. + Liaise with supervisors and other leaders to identify performance issues where additional one-on-one support is required. * **Training Content Development** + Deliver and support the ongoing improvement of training content and programs based on implementation of new or changes in existing patient care delivery, state/federal regulations, accreditations/licensing standards. **Qualifications** * Graduate/undergraduate with minimum 3+ years experience in denial management/AR Collection, Pre-Reg, Auth for US Healthcare process. EPIC experience is preferred. * Knowledge of EPIC software * Knowledge of Denial Management, Pre-Reg, Auth, and PFCC * Thorough understanding of common healthcare industry terminology, practices, and procedures regarding billing and reimbursement * General knowledge of how Government/Commercial payers reimburse * Excellent oral and written communication skills * Ability to use a Windows-based computer system and common business software found in Microsoft Suite (Excel, PowerPoint, Outlook, etc.) * Ability to work independently to effectively and efficiently perform assigned duties * Ability to maintain a high level of ethics, and a courteous and professional demeanor * Ability to multi-task, establish, and meet deadlines * Accurate typing/data entry at a minimum of 40 wpm. **What We Offer** * 100% work-from-home opportunity * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **Why Join arenaflex?** * We are a global company with a local presence, offering opportunities for growth and development * We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued * We offer a comprehensive benefits package, including paid training, competitive wages, and full benefits * We are a company that values innovation, quality, and customer service **How to Apply** If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job