**Experienced Customer Service Billing Associate – Email and Chat Support for the DEAF Community at arenaflex**

**Join arenaflex, a global leader in innovative solutions, and become a part of a diverse and inclusive team that celebrates individuality and promotes a positive work environment.** At arenaflex, we believe that everyone deserves a chance to thrive in a workplace that values diversity, equity, and inclusion. As a global team, we strive to create a culture that is welcoming, supportive, and empowering for all employees. Our commitment to diversity and inclusion is reflected in our mission to provide exceptional customer service to our clients, and we are seeking talented individuals who share our values to join our team. **About arenaflex** arenaflex is a global leader in innovative solutions, with a team of dedicated professionals working together to create breakthrough solutions that make a real difference in people's lives. Our company culture is built on the principles of diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and supportive for all employees. We believe that everyone deserves a chance to thrive and grow, and we are dedicated to providing opportunities for career development and advancement. **Job Description** We are seeking experienced Customer Service Billing Associates to join our team and provide exceptional customer service to our clients via email and chat. As a Customer Service Billing Associate, you will be responsible for handling customer contacts related to billing issues, and you will work from home as part of our remote team. This is an exciting opportunity to join a dynamic and innovative company that is committed to making a positive impact in the world. **Key Responsibilities** * Handle customer contacts via email and chat related to billing issues * Provide exceptional customer service and resolve customer complaints in a timely and professional manner * Work from home as part of our remote team * Collaborate with colleagues to resolve complex customer issues * Stay up-to-date with company policies and procedures * Meet or exceed performance targets and quality standards **Essential Qualifications** * Be a member of the Deaf Community and be fluent in Jamaican Sign Language * At least 3 CXCs or City & Guilds, including English Language (Preferred) * Valid Government ID (Passport, Driver's License, National ID) * TRN * NIS * Not currently attending school * Flexible to work any 5 days and any 8 hours on site (Ward Ave) * Must be able to pass a drug test and criminal background check **Preferred Qualifications** * Previous experience in customer service or a related field * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and meet deadlines * Proficiency in Microsoft Office and other software applications * Experience working with deaf or hard of hearing customers **Skills and Competencies** * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and meet deadlines * Proficiency in Microsoft Office and other software applications * Experience working with deaf or hard of hearing customers * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** * Competitive compensation packages inclusive of base pay, incentives, overtime, and shift differentials for certain shifts * Annual merit increase based on performance * Paid Training in work at home with a Translator in training to assist with communication needs * Discounts for several corporate and retail partners for services and products once arenaflex ID is presented * Excellent training and supervisory support - to help you feel comfortable servicing our customers * Competitive Salary with attractive and attainable PBI structure * Paid vacation and sick leave annually * Exceptional Health and Life Insurance Plan * Lunch benefits and subsidy * Transportation/Shuttle Services * Free On-site medical suite with nurse and medical doctor * Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office * Paid referral program * Career development & growth opportunities for advancement * Excellent Reward and recognition programs **Work Environment and Company Culture** * arenaflex is committed to creating a workplace that is welcoming and supportive for all employees * Our company culture is built on the principles of diversity, equity, and inclusion * We believe that everyone deserves a chance to thrive and grow, and we are dedicated to providing opportunities for career development and advancement * Our team is diverse and inclusive, and we celebrate individuality and promote a positive work environment **How to Apply** If you are a motivated and customer-focused individual who is passionate about providing exceptional service to our clients, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job