**Experienced Customer Service Consultant – Aetna Answer Team at blithequark**

As a Customer Service Consultant for the Aetna Answer Team at blithequark, you will be an integral part of a dynamic team that is revolutionizing the way healthcare is delivered. In this role, you will serve as a vital point of contact within a client-facing team in a call center environment, responding to a variety of client service requests and issues. Your primary responsibility will be to deliver exceptional customer service, utilizing your problem-solving skills to address client concerns effectively and efficiently. **About blithequark** blithequark is a leading healthcare organization that is dedicated to transforming the culture of healthcare delivery, making it more personal, convenient, and affordable for all clients. Our team is passionate about providing high-quality service to clients, and we are committed to delivering on our promise of human-centric healthcare. As a Customer Service Consultant, you will be part of a team that is making a real difference in the lives of individuals seeking assistance with their healthcare needs. **Responsibilities** As a Customer Service Consultant, your key responsibilities will include: * Responding to client service requests and issues in a call center environment, utilizing your exceptional customer service skills to address client concerns effectively and efficiently. * Delivering first-call resolution for 90-95% of inquiries, accurately identifying, researching, and resolving issues based on initial client communication. * Providing support for enrollment and billing inquiries, commissions, technical support, and group administration, utilizing your problem-solving skills to address complex issues. * Demonstrating exceptional customer service skills in all interactions with clients, ensuring that every client interaction is a positive and memorable experience. * Utilizing problem-solving skills to address and resolve client concerns effectively, developing technical acumen to aid in resolving more complex issues. **Requirements** To be successful in this role, you will need to possess the following qualifications: * High School Diploma or GED equivalent required. * Prior call center experience is required, with a proven track record of delivering exceptional customer service. * Experience in process improvement and root-cause analysis methodologies is preferred, as is the capability to develop technical acumen. * Strong client-facing orientation is essential, as is the ability to demonstrate exceptional customer service skills in all interactions with clients. * Demonstrated problem-solving skills are necessary, as is the ability to work effectively in a fast-paced environment. **Nice-to-Haves** While not essential, the following qualifications would be beneficial in this role: * Experience in healthcare or a related field. * Knowledge of Aetna or similar healthcare products. * Certification in customer service or a related field. **Benefits** As a valued member of the blithequark team, you will be eligible for a range of benefits, including: * Medical insurance coverage. * Dental insurance coverage. * Vision insurance coverage. * 401(k) retirement savings plan. * Employee Stock Purchase Plan. * Fully-paid term life insurance. * Short-term and long-term disability benefits. * Well-being programs. * Education assistance. * Free development courses. * CVS store discount. * Discount programs with participating partners. * Paid Time Off (PTO). * Paid holidays throughout the calendar year. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. As a Customer Service Consultant, you will have access to a range of learning and development opportunities, including: * Ongoing training and development programs. * Mentorship and coaching. * Opportunities for career advancement. * Access to a range of online learning resources. **Work Environment and Company Culture** As a member of the blithequark team, you will be part of a dynamic and supportive work environment. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, and we are committed to creating a workplace that is inclusive, diverse, and respectful. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job