Experienced Customer Service Manager – Airport Operations and Client Experience Leadership at arenaflex

Introduction to arenaflex Imagine a career where you can explore a world of possibilities, both at work and during your downtime. At arenaflex, we offer a unique opportunity to venture to the far corners of the planet, develop your expertise, and become the best version of yourself. As you embark on this new journey, you'll tackle challenges with flexibility and finesse, acquiring new skills and propelling your career while having a great time. Join our team and enhance both your personal and work life – jump start your career with us! About the Role arenaflex is seeking a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and leadership within the organization. With our management program, you will be able to develop yourself to be the best leader you can be in the arenaflex team. As a CSM, you will drive operational excellence, ensure a safe and high-performing activity, and deliver an exceptional client experience. Key Responsibilities Drive functional excellence while maintaining a safety-conscious environment that promotes end-to-end exceptional customer support, resulting in employee and customer safety and well-being. Be a safety advocate: Identify safety concerns and address them on a case-by-case basis. Establish team and individual objectives in support of departmental and company goals; mentor and coach frontline colleagues in skill development, customer service enhancement, and company culture behaviors. Establish and promote effective relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and dignity. Effectively allocate resources and provide appropriate support to enable teams to deliver on operational objectives in a safe manner. Ensure the ongoing safety and reliability of our operation by conducting self-reviews, observations, root cause analyses, and other related safety engagement. Promote effective communication among departments to engage our team to work together to achieve shared objectives. Experience with Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policy/procedure. Embody the core values: (Passion, accountability, efficiency, reliability, integrity, sincerity, authenticity, energy, and dedication). Ability to resolve complex shortages on service with minimal supervision. Solid communicator with all levels of the operation. Can handle multiple software programs simultaneously to quickly investigate the operation and determine the best course of action over the course of the day. Coordinate operations for frontline colleagues to work trips at gates dynamically. Utilize GS Realtime and other programs (e.g., Prime, GETNG, Saber) to identify and grant day-of overtime, provide staffing data inputs, and visit reports. Being proactive and efficient with time management. Ability to work additional hours when there are operational requirements. Ability to work rotating shifts, including weekends, holidays, and days-off. Essential Qualifications Bachelor's Degree. Industry: Private. Employment Type: Full Time. Work Hours: 8 Hours. Salary: $27/Hour. Locations: Chicago, USA. Preferred Qualifications Past airport customer care experience. 3 years of experience leading others. Knowledge of company policies and procedures and useful automation applications. Skills and Competencies Ability to draw out the best performance in the workforce through proactive employee engagement and support for an inclusive workplace. Ability to actively listen – focusing on what others are saying, taking the time to understand the points being made, asking questions as appropriate. Decision-making ability to reason – using logic and analysis to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to monitor and evaluate performance of self, colleagues, and the operation to make improvements or take corrective action. Solid problem-solving skills. Ability to work independently as well as collaboratively. Ability to work under demanding operational circumstances. Ability to prioritize and execute with a sense of urgency and accuracy. Ability to use sound business judgment to resolve issues with internal and external customers. Ability to coordinate station activities and collaborate with multi-functional departments and organizations to ensure essential requirements are met for a safe, efficient, on-time operation. Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement. Career Growth Opportunities and Learning Benefits At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Manager, you will have access to various training programs, mentorship opportunities, and career advancement possibilities. Our goal is to help you become the best leader you can be and provide you with the tools and resources needed to succeed in your role. Work Environment and Company Culture arenaflex is committed to creating an inclusive and diverse workplace where everyone feels valued and respected. Our company culture is built on the principles of empathy, legitimacy, trustworthiness, respect, and dignity. We believe in promoting a safe, healthy, and productive work environment that fosters collaboration, creativity, and innovation. Compensation, Perks, and Benefits As a Customer Service Manager at arenaflex, you will receive a competitive salary, comprehensive benefits package, and various perks. Our benefits include: Medical benefits: Access to health, dental, prescription, and vision benefits to help you stay healthy. Wellness programs: Tools, resources, and support to help you be your best self. 401(k) program: Accessible upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year. Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. Conclusion If you are a motivated and goal-oriented individual who is passionate about delivering exceptional customer service and leading high-performing teams, we encourage you to apply for the Customer Service Manager role at arenaflex. Join our team and become part of a dynamic and inclusive workplace that values diversity, empathy, and respect. Apply now and take the first step towards an exciting and rewarding career with arenaflex! Apply Job! Apply for this job