**Experienced Customer Service Representative – Aviation Services at arenaflex**

Join the arenaflex team and become a part of our mission to deliver exceptional customer experiences in the aviation industry. As a Customer Service Representative at arenaflex, you will play a vital role in ensuring the safety and satisfaction of our passengers, while also contributing to the success of our team. **About arenaflex** arenaflex is a leading provider of aviation services at various airports across the United States, including Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, and Las Vegas. Our ultimate mission is to "Set the standard through tailored service to every person, every day." We strive to create a positive and memorable experience for our passengers, while also providing a supportive and inclusive work environment for our team members. **Job Summary** We are seeking an experienced Customer Service Representative to join our team at Baltimore International Airport. As a Customer Service Representative, you will be responsible for providing exceptional customer service, ensuring the safety of property and people, and performing various tasks related to wheelchair, security, and porter services. **Key Responsibilities** * Provide wheelchair services, ensuring that all security procedures are met * Prevent losses and damage by reporting irregularities to the supervisor * Maintain the wheelchairs in good condition and report the ones that need to be fixed * Collect wheelchairs from terminals and parking lots * Provide security at different areas, such as door, ramp, catering, and bag room * Perform all other duties as assigned by management **Competencies** * Teamwork Orientation: You will work collaboratively with our team to ensure seamless service delivery and achieve our goals. * Stress Management: You will be able to manage stress and pressure in a fast-paced environment, ensuring that you provide exceptional customer service even in challenging situations. * Ethical Conduct: You will uphold the highest standards of ethics and integrity, ensuring that you act with honesty and transparency in all your interactions. * Good Communication: You will possess excellent communication skills, both verbal and written, to effectively interact with passengers, colleagues, and management. * Customer Service: You will be committed to delivering exceptional customer service, ensuring that our passengers feel valued and satisfied with their experience. **Essential Qualifications** * High school diploma or equivalent required * 1-2 years of customer service experience in a fast-paced environment * Ability to work in a team-oriented environment * Strong communication and interpersonal skills * Ability to lift up to 50 pounds and stand for long periods * Availability to work a variety of shifts, including weekends and holidays **Preferred Qualifications** * Previous experience in the aviation industry * Knowledge of airport security procedures * Ability to speak multiple languages * Certification in customer service or a related field **Skills and Competencies** * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) * Ability to learn and adapt to new systems and procedures * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Excellent time management and organizational skills **Career Growth Opportunities and Learning Benefits** * arenaflex offers a range of career growth opportunities, including promotions, training, and development programs. * We provide ongoing training and development opportunities to help you grow and succeed in your role. * You will have the opportunity to work with a diverse team of professionals, learning from their experiences and expertise. **Work Environment and Company Culture** * arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. * We offer a supportive and collaborative work environment, with opportunities for growth and development. * Our team is passionate about delivering exceptional customer service and making a positive impact in the aviation industry. **Compensation, Perks, and Benefits** * Competitive hourly rate of $16.00 per hour * Part-time status with opportunities for full-time conversion * Flight benefits for you and your family * Paid time off for full-time positions * Paid training and development opportunities * 401(k) retirement plan with company match * Medical, dental, and vision benefits * Referral bonus and incentive rewards * Career growth opportunities and learning benefits **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job