Experienced Customer Service Representative – Building Loyalty and Confidence through Exceptional Support and Problem Resolution

Welcome to arenaflex arenaflex is a leading organization dedicated to providing top-notch customer experiences. We are currently seeking a team of highly skilled and motivated Customer Service Professionals to join our dynamic team in the Downey, CA area. As a Customer Service Professional at arenaflex, you will play a vital role in building customer loyalty and confidence by receiving and responding to customer inquiries via all channels. This is a hybrid position, offering the perfect blend of onsite and remote work, with 3 days spent onsite and 2 days working remotely. Job Overview In this role, you will work directly with customers and sales professionals as a main source for products, services, and problem resolution. Your primary goal will be to provide exceptional customer support, ensuring that all customer inquiries are addressed in a timely and professional manner. You will be responsible for responding to incoming calls, emails, and other requests from customers and internal business partners, communicating with customers to understand their needs and concerns, and seeking assistance from team members when necessary. Key Responsibilities Work directly with customers and sales professionals to provide product and service information, resolve problems, and address customer concerns Respond to incoming calls, emails, and other requests from customers and internal business partners in a timely and professional manner Communicate with customers to understand their needs and concerns, and provide personalized solutions to meet their requirements Seek assistance from team members when necessary, and collaborate with field representatives and managers to resolve complex customer issues Recommend solutions for customers independently, as well as with the support of field representatives or managers Complete basic item look-up/sourcing and order placement independently, or with assistance from the Field Sourcing team Enter orders and follow up on order status, managing and tracking all back orders and open orders to ensure timely delivery Request credits and enter returns in a timely manner, maintaining accurate records and ensuring compliance with company policies Maintain delivery status and order source tracking to ensure successful and on-time delivery, and provide updates to customers as necessary Qualifications and Skills To be successful in this role, you will need to possess excellent customer service skills, including a friendly, courteous, and helpful demeanor. You should have a strong background in customer service, with experience handling phone and email inquiries. Additionally, you should have: Excellent communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner Intermediate-level skills in MS Office, including Word, Excel, and Outlook Familiarity with Oracle and Salesforce is a plus, although not required Strong time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously Attention to detail, with a focus on accuracy and quality in all aspects of your work The ability to recognize and resolve basic issues independently, or with assistance from peers and supervisors A consistently high level of motivation and sense of urgency, with a strong commitment to providing exceptional customer service What We Offer At arenaflex, we are committed to providing our employees with a comprehensive range of benefits and opportunities for growth and development. As a Customer Service Professional, you can expect: Competitive pay and regular paychecks, with the option for direct deposit or ATM debit card Access to health benefits and retirement plans, to help you plan for your future and protect your well-being A personal recruiter to support you in your job search and provide assistance when you need it FREE ONLINE skills training, to help you develop new skills and advance your career A contract-to-hire opportunity, with the potential to transition into a permanent role with our company Career Growth and Development At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, designed to help you build new skills and advance your career. With opportunities for advancement and professional growth, you can expect to: Develop a deeper understanding of our products and services, and learn how to effectively communicate their value to customers Improve your customer service skills, and learn how to resolve complex customer issues in a timely and professional manner Build strong relationships with your colleagues and supervisors, and learn how to work effectively in a team environment Take on new challenges and responsibilities, and contribute to the growth and success of our company Work Environment and Company Culture At arenaflex, we are proud of our dynamic and supportive work environment. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to creating a workplace where everyone feels valued and supported. With a strong focus on employee satisfaction and engagement, you can expect to: Work in a collaborative and dynamic environment, with a team of experienced and motivated professionals Enjoy a healthy work-life balance, with flexible scheduling and remote work options Participate in regular team-building activities and social events, designed to foster camaraderie and teamwork Contribute to our company's mission and values, and help us make a positive impact in our community Compensation and Benefits At arenaflex, we offer a competitive compensation package, with a range of benefits and perks designed to support your well-being and financial security. With opportunities for advancement and professional growth, you can expect to: Earn a competitive salary, with regular pay increases and bonuses Enjoy a comprehensive range of benefits, including health insurance, retirement plans, and paid time off Take advantage of our employee recognition and reward programs, designed to recognize and reward your contributions to our company Participate in our employee development programs, designed to help you build new skills and advance your career Conclusion If you are a motivated and customer-focused individual, with a passion for providing exceptional support and service, we encourage you to apply for this exciting opportunity. As a Customer Service Professional at arenaflex, you will have the chance to work with a dynamic and supportive team, and contribute to the growth and success of our company. With a range of benefits and opportunities for growth and development, this is a career opportunity that you won't want to miss. Apply today, and take the first step towards an exciting and rewarding career with arenaflex! Apply for this job