Experienced Customer Service Representative – Delivering Exceptional Support in a Dynamic and Inclusive Environment at arenaflex

Welcome to arenaflex: A Leader in Excellence and Diversity arenaflex has been consistently recognized for its outstanding work environment and commitment to diversity and inclusion. With numerous awards and accolades, including being named one of the best places to work and a top employer for diversity, arenaflex stands out as a leader in its industry. Our mission is to create a workplace that values innovation, growth, and profitability, while fostering a culture of respect, inclusivity, and creativity. If you're looking for a career that offers challenges, opportunities, and a sense of fulfillment, you're in the right place. About This Position: Customer Service Representative We're seeking highly motivated and customer-focused individuals to join our Agent Services department as Customer Service Representatives. As a key member of our team, you will deliver exceptional support to our term life policyholders and agents, addressing their inquiries and concerns in a professional and courteous manner. This role offers a unique opportunity to work in a dynamic and inclusive environment, with the option to work remotely or on a hybrid schedule after completing our comprehensive training program. Key Responsibilities: Provide exemplary customer service to term life policyholders and agents, responding to verbal and written inquiries regarding billing, policy coverage, underwriting, and contract changes Identify concerns, ask appropriate questions, and respond to inquiries in a concise and courteous manner, documenting all research findings thoroughly Perform corrections identified during calls and forward corrections to the appropriate party for further processing or approval when necessary Recognize priority situations and understand when to notify appropriate parties Maintain knowledge of company products and procedures, communicating professionally with irate customers and resolving issues in a timely and effective manner Essential Qualifications: Minimum high school diploma or GED 1 year of call center customer service experience preferred but not required Previous insurance or financial services experience is a plus Excellent PC skills, including intermediate skills in Microsoft Word Excellent verbal and written communication skills, with attention to detail and ability to maintain knowledge of company products and procedures Preferred Qualifications: Previous experience in a customer-facing role, with a proven track record of delivering exceptional customer service Insurance or financial services industry knowledge, with a strong understanding of term life insurance policies and procedures Advanced PC skills, including proficiency in Microsoft Office and other software applications Bilingual or multilingual skills, with the ability to communicate effectively with diverse customer groups Career Growth and Development Opportunities At arenaflex, we're committed to helping our employees grow and develop in their careers. Our Customer Service Representatives have a defined opportunity for career growth, with detailed steps to receive a promotion. We offer a range of training and development programs, including professional development, tuition reimbursement, and mentorship opportunities. With a strong focus on diversity and inclusion, we encourage our employees to share their unique perspectives and ideas, fostering a culture of innovation and creativity. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace, with a strong focus on diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we're committed to creating a work environment that is respectful, supportive, and empowering. With a range of company-sponsored social and philanthropy events, we encourage our employees to get involved and make a positive impact in their communities. Compensation, Perks, and Benefits We offer a competitive salary range of $28,000-32,000 per year, based on experience. Our benefits package includes day one health, dental, and vision insurance, 401(k) Plan with competitive employer match, vacation, sick, holiday and volunteer time off, life and disability insurance, flexible spending account, and health savings account. With a strong focus on work-life balance, we offer flexible scheduling options, including remote and hybrid work arrangements. Remote Work Requirements: Personal Computer / Laptop (PC or MAC) Windows 10 compatible only (Cannot be Windows 7, 8, 9) Cannot use a Chromebook Internet Access - speed requirements: Upload speed 8mbps, Download speed 15mbps Equal Opportunity Employer arenaflex is an equal opportunity employer, committed to providing equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws. We believe that diversity and inclusion are critical to our future and our mission, and we're committed to creating a workplace that values and respects the unique perspectives and contributions of all our employees. Conclusion: If you're a motivated and customer-focused individual looking for a career that offers challenges, opportunities, and a sense of fulfillment, we encourage you to apply for this exciting opportunity. With a strong focus on diversity, equity, and inclusion, we're committed to creating a workplace that is respectful, supportive, and empowering. Join our team at arenaflex and discover a career that is rewarding, challenging, and fulfilling. Apply for this job