**Experienced Customer Service Representative - Driving**

Join arenaflex, a leading provider of parking and transportation solutions, in delivering exceptional customer experiences that make every moment matter. As an Experienced Customer Service Representative - Driving, you will play a vital role in ensuring the highest quality customer service and assisting the maintenance team in keeping all common areas clean and well-maintained. **About arenaflex** arenaflex is driven by its promise to make every moment matter for a world on the go. With a unique combination of talented people and industry-leading technology, arenaflex prioritizes each and every moment, recognizing that the time colleagues, clients, and customers invest in us must always matter. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. **Job Summary** We are seeking an Experienced Customer Service Representative - Driving to join our team in Fort Lauderdale, FL. As a key member of our customer service team, you will be responsible for providing exceptional customer service, assisting customers with parking services, and facilitating the expedient flow of traffic through the facility. You will also lead programs to improve client and customer satisfaction, assist in the management of day-to-day activities, and perform other necessary functions as assigned. **Responsibilities** * Assist customers in making payment to fully automated revenue control equipment * Help customers with parking services and facilitate the expedient flow of traffic through the facility * Lead programs to improve client and customer satisfaction * Assist in the management of the day-to-day activities of the assigned location * Monitor parkers in pay-in lanes * Interact with customers in a friendly and professional manner * Provide assistance to customers who have forgotten where they parked their vehicle * Perform other necessary functions as assigned * Conduct garage and facility audits as required by management * Count "bank" of revenue (if required) at the beginning of the shift to ensure the starting total is correct * Make change (if required) for customers before transactions * Quote rates for parking services * Give directions to customers to various locations in the city * Resolve customer complaints independently or with the aid of a supervisor * Answer the telephone in a prompt and courteous manner (if required) * Maintain cleanliness of the facility and pick up trash in the surrounding area * Present themselves professionally (neat appearance and in uniform) at all times while at work * Arrive to work on time for scheduled shifts * Complete any other duties that may be assigned by the supervisor **Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Education: High School Diploma or an equivalent combination of experience and education * Experience: Experience with automated parking access control hardware and software or a high aptitude for technology * Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift, and/or weekends may be required * License Requirement: The employee will be required to have and maintain a valid state-issued driver's license with a current address and acceptable driving record * Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to make change * Language Skills: Ability to read, write, and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors, and other employees of the organization * Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations * Adaptability: Adapts to changes in the work environment; able to deal with change, delays, or unexpected events * Judgment: Exhibits sound and accurate judgment * Other Skills and Abilities: Ability to use a clock (standard/military time), calculator (optional), or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule **Work Environment** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is usually moderate to loud * The exposure level in the work environment to vehicle emissions is moderate to high * The exposure level in the work environment to extreme hot/cold temperatures is moderate to high * The work environment is subject to all weather conditions, including but not limited to, precipitation and wind * The exposure level in the work environment to bright sunlight and nighttime working conditions is high **Physical Demands** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms * Specific vision abilities required by this job include close vision **Benefits and Perks** arenaflex offers a competitive salary range of $15.15 - $20.55 per hour, as well as a range of benefits and perks, including: * Competitive salary range * Opportunities for career growth and professional development * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible scheduling and work-life balance * Opportunities for advancement and professional growth **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer committed to diversity and inclusion. We are proud to be an employer of choice for individuals from all backgrounds and perspectives. We do not discriminate on the basis of race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other protected characteristics. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job