**Experienced Customer Service Representative - Remote Inbound Call Center**

At arenaflex, we're dedicated to providing exceptional customer service and support to individuals with unique vision-related needs. As a Customer Service Representative, you'll play a vital role in helping us achieve our mission of providing individualized support and tools to navigate the visual world. **About arenaflex** arenaflex is a leading organization that recognizes the importance of inclusivity and diversity in all aspects of our work. We're committed to creating a climate of respect that supports the individual success of our employees, customers, and partners. Our team of professionals is dedicated to providing the support and tools needed to navigate the visual world, and we're looking for talented individuals like you to join our team. **Job Summary** As a Customer Service Representative, you'll be responsible for providing exceptional customer service and support to individuals with unique vision-related needs. You'll work in a dynamic, fast-paced environment, using your excellent communication and interpersonal skills to build strong relationships with customers and colleagues. This is a remote inbound call center position, and you'll have the flexibility to work from home while still being part of a collaborative and supportive team. **Key Responsibilities** * Receive and respond to inbound calls from customers, providing exceptional customer service and product knowledge to meet specific standards and goals * Provide professional customer service and product consultation during interactions with customers, peers, management, and other departments * Assist the department in meeting customer service goals and service level agreements * Achieve all requirements outlined in the Call Center Department Handbook * Serve customers through a variety of methods, including in-person, by phone, through emails, in writing, web-forms, and using chat * Maintain accurate records of customer interactions and service * Process orders, respond to inquiries and questions, handle complaints, troubleshoot problems, and provide information according to procedure * Make decisions on customer requests using established guidelines * Take accountability to follow through on all issues * Meet requirements as set by the contract, which may be subject to change * Learn and continue to reinforce current product knowledge relative to customer needs and inquiries * Utilize reference materials to assist and resolve any inquiries * Maintain the strictest confidentiality and privacy of customer and agency information * Perform other relevant duties as assigned **Essential Qualifications** * High school diploma or GED required; bachelor's degree preferred * Prior customer service experience desired * Proficiency in basic computer skills * Ability to type 30 wpm * Excellent interpersonal and communication skills * Ability to work in a fast-paced environment and handle stressful situations * Ability to maintain confidentiality and handle sensitive customer information * Ability to work a schedule that may include nights, weekends, and holidays, including variable shifts * Proficient with Microsoft Office (Outlook, Word, Excel) and Internet navigation **Preferred Qualifications** * Bilingual capability a plus * Prior use of Assistive Technology, most notably with JAWS and MAGIC for visual adaptation * Experience working in a call center environment **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and handle stressful situations * Ability to maintain confidentiality and handle sensitive customer information * Strong organizational skills with attention to detail * Ability to learn and adapt to new products and services * Proficient with Microsoft Office (Outlook, Word, Excel) and Internet navigation * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A supportive and collaborative work environment * A comprehensive benefits package, including health insurance, paid time off, and retirement savings plan **Work Environment and Company Culture** arenaflex is a dynamic and inclusive organization that values diversity and respect. Our team is dedicated to providing exceptional customer service and support, and we're committed to creating a climate of respect that supports the individual success of our employees, customers, and partners. As a remote inbound call center representative, you'll have the flexibility to work from home while still being part of a collaborative and supportive team. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * A comprehensive benefits package, including health insurance, paid time off, and retirement savings plan * A competitive salary and bonus structure * Opportunities for career advancement and professional growth * A supportive and collaborative work environment **How to Apply** If you're a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and is committed to creating a climate of respect that supports the individual success of our employees, customers, and partners. We strive to provide an environment favorable to all regardless of race, color, religion, gender, sexual orientation, gender identity, pregnancy, marital status, age, nationality, ethnicity, ancestry, disability, military status, genetic information, protected veteran status, or any other factor or characteristic protected by law. **E-Verify Notice** Ohio is not an E-Verify State; however, we comply with E-Verify in the states that require it. Click on the link to view the posters if you live in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah to review required postings. Apply Job! Apply for this job