Experienced Customer Service Representative – First Notice of Loss (FNOL) Specialist – Remote Work Opportunity at arenaflex

Introduction to arenaflex arenaflex is a leading expert in the business of subrogation, trusted by numerous companies to recover payments on damage claims, ensuring that the responsible party covers the costs of the damage caused. Our mission is built on providing exceptional customer service to both our clients and the parties involved in a claim, allowing our customers to focus on their core business. At arenaflex, we are driven by our Core Four principles: Process, Results, Culture, and Experience, which have been the cornerstone of our current and future success. About Our Culture At arenaflex, we are passionate about creating a work environment that is not only efficient and process-oriented but also casual and comfortable. We believe in celebrating each other's achievements through company events and giving back to the community through volunteer activities. Our commitment to a healthy work-life balance is unwavering, and we strive to create an atmosphere where our team members can thrive both personally and professionally. Job Overview We are seeking a highly skilled and customer-focused First Notice of Loss (FNOL) Representative to join our team. As an FNOL Representative, you will be responsible for providing top-notch inbound communication services while recording First Notice of Loss (FNOL) claims. These claims are crucial in reporting damage to our clients' property, and your role will play a significant part in ensuring that our customers receive the best possible service. Key Responsibilities Accept inbound calls from engineers, technicians, and other field operators reporting FNOL, providing exceptional customer service and support. Communicate effectively with customers, entering data accurately into our customized database, and ensuring that all information is up-to-date and precise. Report underground damage to locate companies when applicable, following established protocols and procedures. Provide outstanding service to customer representatives, addressing their concerns and resolving issues in a timely and professional manner. Analyze photos and map the correct location, using your analytical skills to determine the extent of the damage and provide accurate information to our clients. Requirements and Qualifications To be successful in this role, you will need to possess the following skills and qualifications: Ability to type a minimum of 55 words per minute, error-free, with excellent written and verbal communication skills. Advanced phone and verbal communication skills, with the ability to actively listen and respond to customer inquiries. Excellent reading skills, with the ability to read and follow a script, and analyze and interpret photos to determine damage. Proficiency in Microsoft Excel, Word, Outlook, PDFs, and internet searches, with experience in Microsoft Teams being a plus. High School Diploma or equivalent, with 6 months to 1 year of previous customer service call center experience required. What We Offer At arenaflex, we are committed to providing our team members with a comprehensive range of benefits, including: Paid time off, with PTO accrued at a rate of 5 hours per pay period, equal to 3 weeks in your first full year. A monthly stipend of $50 towards your internet service cost, to support your remote work setup. A matched 401k plan, to help you plan for your future. A tiered support bonus system, with the opportunity to earn additional income based on your performance. An FNOL incentive program, which offers high-performers the chance to earn more per month, in addition to our tiered support bonus system. Career Growth and Development At arenaflex, we are committed to helping our team members grow and develop in their careers. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and access to industry-leading tools and technologies. Our goal is to help you succeed in your role and advance in your career, while also contributing to the success of our organization. Work Environment and Culture Our work environment is casual and comfortable, with a focus on collaboration and teamwork. We believe in celebrating each other's achievements and recognizing individual contributions to our success. Our team members are passionate about their work, and we are committed to creating an atmosphere that is supportive, inclusive, and fun. How to Apply If you are a motivated and customer-focused individual, with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex. Equal Opportunity Employer arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates, regardless of their background, culture, or personal characteristics. Our goal is to create a work environment that is inclusive, supportive, and respectful of all individuals, and we are committed to ensuring that our hiring practices reflect this commitment. Conclusion Joining arenaflex as a First Notice of Loss (FNOL) Representative is an exciting opportunity to be part of a dynamic and growing organization, with a commitment to excellence and customer satisfaction. If you are a motivated and customer-focused individual, with a passion for providing exceptional service, we encourage you to apply for this role. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex. Apply for this job