**Experienced Dutch Customer Support Specialist – Remote Work Opportunity with arenaflex**

At arenaflex, we're on a mission to revolutionize the world of fashion with our Mediterranean-inspired design and modern style. As a leading international fashion brand, we're always on the lookout for talented individuals who share our passion for delivering exceptional customer experiences. If you're a native Dutch speaker with a flair for helping others, we'd love to hear from you! **About arenaflex** arenaflex is a people-first company and a global leader in the BPO industry, with a presence in over 60 countries worldwide. Our multilingual centers, including our Spanish hub, are home to more than 50 nationalities, creating a dynamic and multicultural work environment that fosters growth, innovation, and collaboration. We're committed to developing business solutions that enhance the value of our clients' brands, combining intelligence and emotion to make business more human. **Job Summary** We're seeking an experienced Dutch Customer Support Specialist to join our team on a remote work basis. As a key member of our Customer Advisor team, you'll be responsible for managing customers' problems, complaints, and enquiries with a focus on customer satisfaction. If you're a team player with excellent communication skills, a passion for helping others, and a knack for learning new processes and technologies, we'd love to hear from you! **Key Responsibilities** As a Dutch Customer Support Specialist, you'll be responsible for: * Effectively managing customers' problems, complaints, and enquiries with a focus on customer satisfaction * Ensuring that customer contact information is recorded in our systems, allowing us to follow up and resolve issues * Maintaining knowledge of our services and products * Working according to established processes and escalating potential service issues * Collaborating with our team to provide exceptional customer experiences **What We Offer** At arenaflex, we're committed to providing a supportive and dynamic work environment that fosters growth, innovation, and collaboration. As a Dutch Customer Support Specialist, you'll enjoy: * A basic salary of €15,008.79/year (gross) and up to €1,243.71 gross/year in bonus * A bring-a-friend (referral) bonus of €300 and up, when your friends are hired * Permanent employment with a full Spanish contract from day one, with access to Spanish health insurance cover * Paid holidays, 23 working days/year, and paid annual leave from the first year of employment * A wide range of discounts on sporting goods, travel, home electronics, and more with our partners * A modern and easily accessible office, where you'll meet and share your time with dynamic colleagues from all corners of the world * A foothold in a company where we primarily recruit internally for senior roles, fostering mobility and career growth opportunities **Essential Qualifications** To be successful in this role, you'll need: * A native level of Dutch and fluency in English * Excellent communication and interpersonal skills * A passion for helping others and customer satisfaction * An outgoing, enthusiastic, and engaging personality * Good computer skills, with the ability to learn quickly and handle large volumes of work under pressure * Availability to work Monday to Friday, 14:00-18:00 **Preferred Qualifications** While not essential, the following qualifications would be a plus: * Previous experience in a similar job * Ability to thrive in fast-paced environments and adapt easily to change * A team-oriented approach and a focus on collaboration **What We're Looking For** We're looking for a talented individual who is passionate about delivering exceptional customer experiences. If you're a team player with excellent communication skills, a knack for learning new processes and technologies, and a passion for helping others, we'd love to hear from you! **How to Apply** If you're excited about this opportunity and want to join our team, please click on the link below to apply: Apply Job! We can't wait to hear from you! **arenaflex is an equal-opportunity employer** We're committed to creating a diverse and inclusive work environment that fosters growth, innovation, and collaboration. We welcome applications from individuals of all backgrounds and perspectives. Apply for this job