Experienced Customer Service Representative for Health Texas Project – Remote near El Paso, TX, with Comprehensive Training and Competitive Compensation

Welcome to arenaflex arenaflex is a leading provider of customer care and benefit enrollment services, and we are currently seeking highly skilled and dedicated Customer Service Representatives to join our team. As a Customer Service Representative, you will play a vital role in supporting our Health Texas project by providing exceptional customer care and benefit enrollment services via telephone, IVR, and web-based portals. If you are passionate about delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. About the Role In this exciting opportunity, you will be responsible for answering incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf. You will track and document all inquiries using applicable systems, complete associated tasks according to established guidelines, and meet Quality Assurance (QA) and other key performance metrics. You will also facilitate the fulfillment of caller requests for materials via mail, email, or download, transfer/refer consumers to appropriate entities according to established guidelines, and escalate calls or issues to the appropriate designated staff for resolution as needed. Key Responsibilities: Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures, and protocols, including but not limited to confidentiality and privacy policies. Track and document all inquiries using applicable systems. Complete associated tasks according to established guidelines. Meet Quality Assurance (QA) and other key performance metrics. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to established guidelines. Escalate calls or issues to the appropriate designated staff for resolution as needed. Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Essential Qualifications To be successful in this role, you will need to possess a high school diploma or GED and have 0-6 months of relevant professional experience, or an equivalent combination of education and experience. Customer Service experience is preferred, and you must reside in the state of Texas, within 70 miles of El Paso. Additional Requirements: Must be able to work onsite on Day 1 for equipment training. Must be able to complete classroom and on-the-job training with no time missed. Must be willing and able to work with webcam on during training and other meetings as instructed by management. Reliable, high-speed internet service with minimum 20 Mbps download speeds. Must be a traditional, wired high-speed connection such as cable or fiber. Must be able to connect your computer directly to your modem or router via ethernet cable; Wi-Fi connections are not allowed. Quiet and distraction-free workspace. What We Offer At arenaflex, we are committed to providing our employees with a comprehensive range of benefits, including: Competitive compensation and quarterly bonuses based on performance. Comprehensive insurance coverage, including medical, dental, vision, prescription, and partially funded HSA. Life insurance benefits and discounts on auto, home, renter's, and pet insurance. Future planning, including a 401K retirement savings plan and company matching. Paid time off package, including PTO, holidays, and sick leave. Holistic wellness support, including access to resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). Recognition platform to acknowledge and appreciate outstanding employee contributions. Diversity, equity, and inclusion initiatives to foster a workplace committed to diversity and inclusion. Tuition reimbursement to invest in your ongoing education and development. Employee perks and discounts, including additional benefits and discounts exclusively for employees. arenaflex wellness program and resources, including access to a range of wellness programs and resources tailored to your needs. Professional development opportunities, including training programs, workshops, and conferences. Career Growth and Development At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training programs, workshops, and conferences to help you develop new skills and advance in your career. Our comprehensive training program will equip you with the knowledge and skills you need to succeed in this role, and our ongoing support and development opportunities will help you achieve your career goals. Work Environment and Company Culture At arenaflex, we are proud of our dynamic and supportive work environment. Our company culture is built on a foundation of respect, inclusivity, and teamwork, and we are committed to fostering a workplace that is diverse, equitable, and inclusive. We believe in recognizing and rewarding outstanding employee contributions and offer a range of employee perks and discounts to show our appreciation for our employees' hard work and dedication. How to Apply If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this position. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex. Conclusion At arenaflex, we are committed to delivering exceptional customer experiences and making a positive impact in our communities. If you share our passion for customer service and are looking for a career with a dynamic and supportive company, we encourage you to apply for this exciting opportunity. With our comprehensive training program, competitive compensation and benefits, and ongoing support and development opportunities, we believe that arenaflex is the ideal place to build a successful and rewarding career in customer service. Apply for this job