Experienced Customer Service Representative for Specialty Mail Order Pharmacy - Work from Home Opportunity in Florida with arenaflex

Introduction to arenaflex and Our Mission At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its center, sends a personal message that how we deliver our services is just as important as what we deliver. We believe in empowering every individual who works with us, supporting our Heart At Work Behaviors™, and transforming our culture to innovate and deliver solutions that make health care more personal, convenient, and affordable. Job Overview We are excited to offer an opportunity to join our Specialty Mail Order Pharmacy team as a Pharmacy Service Representative. In this role, you will provide critical telephone support to patients receiving life-sustaining specialty drug therapy. To be eligible, candidates must reside in Florida, within 75 miles of our Specialty location in Orlando (9310 Southpark Center Loop, Orlando, FL 32819). We offer flexible work schedules, including 11:30am - 8pm EST and 12:30pm - 9pm EST, allowing you to balance your work and personal life effectively. Key Responsibilities Coordinate and process new patient medication orders and reorders, including verifying and revifying benefits. Assist patients with translating and entering new or refill prescriptions into our pharmacy information system. Communicate and collect copay amounts, obtain authorizations, and work with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues. Utilize superb communication skills to interact effectively with insurance companies, patients, and internal partners, ensuring the timely processing of specialty medications and meeting financial and clinical expectations prior to fulfillment. Qualifications and Skills To succeed in this role, you will need: Essential Qualifications One year of experience in a customer service role, handling and resolving a high volume of complex customer needs over the phone. One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications. One year of computer keyboarding experience, with skills and aptitude in this area. A verifiable high school diploma or equivalent. Preferred Qualifications Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology are highly preferred. Career Growth and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. By joining our team, you will have access to numerous well-being programs, education assistance, free development courses, and a store discount. We believe in investing in our colleagues, providing them with the tools and resources needed to excel in their careers and make a meaningful impact in the lives of our patients and customers. Work Environment and Company Culture Our work environment is fast-paced and dynamic, requiring individuals who are compassionate, genuine, and caring. We value diversity, equity, and inclusion, fostering a culture where everyone feels empowered to contribute and grow. By joining arenaflex, you will become part of a team that is dedicated to making a difference in the health care industry. Compensation, Perks, and Benefits We offer a competitive pay range of $17.00 - $25.65 per hour, depending on experience, education, geography, and other relevant factors. In addition to your compensation, you will enjoy a comprehensive benefits package, including: Full range of medical, dental, and vision benefits. 401(k) retirement savings plan and Employee Stock Purchase Plan. Fully-paid term life insurance plan and short-term and long-term disability benefits. Paid Time Off (PTO) or vacation pay and paid holidays throughout the calendar year. Conclusion If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our Specialty Mail Order Pharmacy team at arenaflex. As a Pharmacy Service Representative, you will play a critical role in supporting patients receiving life-sustaining specialty drug therapy, working in a fast-paced environment that values diversity, equity, and inclusion. Apply now to take the first step in your journey with arenaflex and discover a career that is both rewarding and challenging. Apply for this job