**Experienced Customer Service Representative – Healthcare Industry – Work from Home Opportunity for NYS Residents**

Are you a customer-focused individual with a passion for delivering exceptional support? Are you looking for a dynamic work-from-home opportunity that offers a chance to pivot your customer service expertise into the exciting healthcare industry? Look no further than this exciting role at blithequark, a renowned multinational firm in Pittsford, NY. As a dedicated and reliable Customer Service Representative, you will play a vital role in providing top-notch support to customers, ensuring their medical insurance queries are handled with respect, patience, and accuracy. This is an ideal opportunity to join a forward-thinking organization that values its employees and offers a range of benefits and career growth opportunities. **About blithequark** blithequark is a leading multinational firm that specializes in providing innovative solutions to the healthcare industry. With a strong commitment to customer satisfaction and employee development, blithequark offers a dynamic and supportive work environment that fosters growth and success. As a valued member of the team, you will have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional customer service. **Key Responsibilities** As a Customer Service Representative, your key responsibilities will include: * Delivering exceptional customer support by answering calls and responding to queries in a timely and professional manner * Assisting customers with medical insurance questions, ensuring each interaction is handled with respect, patience, and accuracy * Accurately documenting call content in real-time to ensure seamless communication and record-keeping * Collaborating with internal teams to resolve customer issues and improve overall customer experience * Staying up-to-date with product knowledge and industry developments to provide informed and expert support **Schedule and Training** * Work Hours: Tuesday through Saturday, 9:00 AM - 5:30 PM * Training: Monday through Friday, 8:30 AM – 5 PM (approximately the first 2 weeks) * Note: Rotating holidays as needed **Compensation and Benefits** * Pay: $16.20/hr * Benefits: Health Insurance, 401K, PTO available * Opportunities for career growth and professional development * Collaborative and supportive work environment * Flexible work-from-home schedule **Essential Qualifications** * High school diploma or equivalent required * 1-2 years of customer service experience in a call center or healthcare setting * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and analytical skills * Proficiency in Microsoft Office and other software applications **Preferred Qualifications** * Bachelor's degree in a related field (e.g., business, communications, healthcare) * Experience working in the healthcare industry or with medical insurance products * Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR)) * Bilingual or multilingual skills **Skills and Competencies** * Excellent customer service skills, with a focus on empathy, patience, and respect * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and analytical skills, with the ability to think critically and resolve customer issues * Proficiency in Microsoft Office and other software applications * Ability to learn and adapt to new systems, processes, and technologies **Career Growth Opportunities and Learning Benefits** * Opportunities for career growth and professional development, including training and education programs * Collaborative and supportive work environment, with a focus on employee development and well-being * Flexible work-from-home schedule, with opportunities for remote work and flexible hours * Competitive compensation and benefits package, including health insurance, 401K, and PTO **Work Environment and Company Culture** * blithequark is a dynamic and supportive work environment that fosters growth and success * Collaborative and inclusive culture, with a focus on employee development and well-being * Flexible work-from-home schedule, with opportunities for remote work and flexible hours * Opportunities for career growth and professional development, including training and education programs **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job