Experienced Customer Service Representative – Nights and Weekends (Full Time) for Live Event Ticketing Exchange at arenaflex

Introduction to arenaflex and the Live Event Industry arenaflex is a leading player in the live event ticketing exchange, providing a platform for buyers and sellers to connect and transact. As a key member of our team, you will play a vital role in ensuring that our customers and sellers have an exceptional experience. The live event industry is a dynamic and fast-paced environment, with a wide range of events and activities taking place every day. At arenaflex, we are committed to providing elite service to our customers and sellers, and we are looking for a talented and motivated individual to join our team as a Customer Service Representative. Job Summary In this role, you will work to manage transactions and relationships with our valued sellers and customers who have placed an order through the arenaflex exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure that we are providing exceptional service to both our sellers and our customers. As a Customer Service Representative at arenaflex, you will be the face of our company, and your excellent communication and problem-solving skills will be essential in resolving issues and providing solutions to our customers and sellers. Key Responsibilities Manage transactions and relationships with sellers and customers, responding to a wide range of event and order-related questions via phone and email Provide exceptional service to both sellers and customers, ensuring that their experiences with arenaflex are positive and memorable Proactively identify potential order issues and find solutions to problems, using critical thinking and industry knowledge to resolve issues fairly and constructively Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues in a fair and constructive manner Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities, navigating order queues and determining what requires attention to provide real-time assistance Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers Role Expectations and Progression As a Customer Service Representative at arenaflex, your role expectations will progress over time, with key milestones at 30, 60, and 90 days. In the first 30 days, you will complete new hire orientation, gaining knowledge and resources about how arenaflex operates and the live event industry. You will learn how ticket marketplaces operate and how you will contribute to providing great experiences for our customers. You will also gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems. At 60 days, you will investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. You will handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities and navigate order queues to determine what requires attention to provide real-time assistance. At 90 days, you will play an active role in continued learning to advance your skill sets necessary for individual and team goals. You will manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers. Essential Qualifications Outstanding communication, attention to detail, and organizational skills Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills Interest in the live event space and an eager-to-learn attitude Preferred Qualifications Previous experience in customer service or a related field Knowledge of the live event industry and ticket marketplaces Experience working in a fast-paced, dynamic environment Skills and Competencies To be successful in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work in a fast-paced, dynamic environment. You will need to be proactive, flexible, and adaptable, with a strong customer service mindset and a willingness to learn and grow. You will also need to be able to work effectively in a team environment, collaborating with colleagues to achieve common goals and provide exceptional service to our customers and sellers. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have the opportunity to learn and grow with our company, developing your skills and knowledge in the live event industry. You will also have the opportunity to advance your career, taking on new challenges and responsibilities as you gain experience and expertise. Work Environment and Company Culture arenaflex is a dynamic and fast-paced work environment, with a strong focus on teamwork and collaboration. Our company culture is built around providing exceptional service to our customers and sellers, and we are looking for individuals who share our passion and commitment to excellence. We offer a hybrid work model, with 3 days in the office and 2 days at home, and a flexible schedule that allows you to balance your work and personal life. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, with a base salary of $40,000 and overtime eligibility. We also offer bi-annual bonuses and an annual equity grant, as well as a range of perks and benefits, including paid training and a dynamic work environment. Any hours worked over 40 hours per week are eligible for overtime pay, and we offer a range of benefits to support your health and well-being. Conclusion If you are a motivated and talented individual with a passion for customer service and the live event industry, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative, you will play a vital role in providing exceptional service to our customers and sellers, and you will have the opportunity to grow and develop your skills and knowledge in a dynamic and fast-paced environment. Don't miss out on this opportunity to join our team and take your career to the next level – apply today! Apply for this job