**Experienced Customer Service Representative (Nights and Weekends) Full-Time Opportunity at arenaflex**

At arenaflex, we're committed to delivering exceptional experiences for our customers and creating a work environment that fosters growth, innovation, and teamwork. As a Customer Service Representative (Nights and Weekends) on our Expedited Resolutions Team, you'll play a critical role in connecting our VIP customers to the events that excite them. If you're passionate about providing top-notch customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading company in the ticketing industry, voted best Customer Service two years in a row by Newsweek. We pride ourselves on creating exceptional experiences from the point of purchase until our customers enter the gates. Our team is dedicated to delivering best-in-class customer service, and we're looking for talented individuals to join our ranks. **Your Role in arenaflex's Success** As a Customer Service Representative (Nights and Weekends), you'll be the primary point of contact for high-level customer inquiries via phone, chat, and email. Your responsibilities will include: * Maintaining excellent customer experience with tone, empathy, confidence, and attention to detail * Developing and presenting solutions to customer issues efficiently and effectively * Updating internal order notes appropriately and ensuring proper procedures are followed during all customer interactions * Maintaining thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc. * Utilizing empathy and professionalism in every interaction to deliver a best-in-class customer experience **Your Growth and Development** As a member of our Expedited Resolutions Team, you'll have the opportunity to grow and develop your skills in the following ways: * **30 days in**: Complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms, business objectives, and arenaflex's values * **90 days in**: Contribute to approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety * **180 days in**: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings to advance skill sets necessary for team goals, and manage highly complex, escalated, and high-value contacts without guidance **What You'll Bring** To succeed in this role, you'll need: * Work experience in customer service in retail or service-related industry * Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality * Excellent empathy, confidence, and patience * Written communication skills with an aptitude for grammar and spelling accuracy * Capable of multitasking in a fast-paced environment * Self-reliant and ability to work with minimum supervision * Research skills to troubleshoot customer issues * Willing to be flexible in work hours where needed * Genuine interest in live events, sports, and entertainment **Work Schedule and Benefits** * **Work Schedule**: The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid. Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off. Hours are: 3:30pm-12:00am. Hybrid model, not fully remote. 3 days in office and 2 days at home. * **Bonus & Overtime Eligibility**: $40,000 base salary with overtime eligibility, Bi-Annual bonuses, annual equity grant. Any hours worked over 40/week are overtime eligible. * **arenaflex Perks**: See your favorite live events and performers on us! Work in a hybrid environment that provides the option to split time between your home and a brand new, perk-filled office space. Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs. Earn additional income through bonus incentives. Save for your future through 401K Matching. **Ready to Join the arenaflex Team?** If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to join our Expedited Resolutions Team as a Customer Service Representative (Nights and Weekends) and take the first step towards a rewarding career at arenaflex. Apply Job! Apply for this job