**Experienced Healthcare Customer Service Representative – Remote USA Opportunity at arenaflex**

At arenaflex, we're not just a company – we're a community of passionate individuals dedicated to delivering exceptional customer experiences that make a real difference in people's lives. As a Healthcare Customer Service Representative working remotely, you'll be an integral part of our award-winning team, bringing humanity to business and igniting your career with every interaction. **About arenaflex** arenaflex has been a leader in customer experience and technology since 1982, helping iconic and hypergrowth brands build engaged, pleased, and profitable customer experiences. Our mission is simple: make customers happy. We achieve this by combining the power of humanity and technology to deliver exceptional experiences that start with you. **Our Culture and Community** We're proud to be a Great Place to Work certified company, recognized for our purpose, team, and company culture. Our employees have spoken, and we're committed to creating an inclusive and diverse workforce that respects and empowers the cultures and perspectives within our global teams. We believe that diversity is our strength, enabling us to view things from different vantage points and bring value to the table in our own unique way. **What You'll Be Doing** As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll be responsible for: * Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans * Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members * Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information * Providing exceptional customer service, ensuring that every interaction is an exceptional one **What You Bring to the Role** To succeed in this role, you'll need: * 6 months or more of customer service experience * Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) * High school diploma or equivalent * Computer experience * High-speed internet (> 15 mbps) * A USB wired headset (or a compatible headset of your own) * A smartphone or another device that runs IOS or Android (iPad, etc.) for daily login **What You Can Expect** As a member of our arenaflex team, you can expect: * Supportive career development and professional growth opportunities * An inclusive culture and community-minded organization where giving back is encouraged * A global team of curious lifelong learners guided by our company values * A base wage range of $16 per hour, plus performance bonus opportunities * A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives (visit for more information) **A Bit More About Your Role** We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, to 1000s of free courses to support your career growth, we've got you covered. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. **Reporting and Success Metrics** You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. Your performance will be measured by your ability to provide exceptional customer service, meet performance metrics, and demonstrate a commitment to our company values. **Join Our arenaflex Community** If you're passionate about making a difference in people's lives, we want to hear from you. Apply now to become a part of our arenaflex community and start igniting your career today! Apply Job! **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. Apply for this job