Experienced Customer Service Representative - Overnight Shift (Work from Home Illinois) - Delivering Exceptional Patient Support and Care at blithequark

Introduction to blithequark and Our Mission At blithequark, we are dedicated to making a meaningful difference in the lives of our patients by providing them with the medications and support they need to manage their health. Our Specialty Pharmacy is at the forefront of this mission, and we are currently seeking compassionate and skilled Customer Service Representatives to join our team. As a Customer Service Representative, you will play a vital role in ensuring that our patients receive the care and support they deserve, and that their needs are met with empathy, understanding, and professionalism. About the Role We are building an Inbound Pharmacy Service team to support our specialty patients who rely on life-sustaining medications. As a Customer Service Representative, you will work from the comfort of your own home in Illinois, handling inbound calls from patients who are in need of assistance with prescription refills, order status, and insurance coverage. Your goal will be to provide exceptional customer service, resolve patient inquiries on the first call, and ensure timely delivery of their medications. Key Responsibilities Respond to inbound calls from patients, providing empathetic and professional support to address their concerns and resolve their issues Process prescription refills, manage order status, and handle insurance coverage inquiries Utilize strong computer skills to navigate our systems and provide accurate information to patients Collaborate with internal teams to ensure seamless delivery of patient care and resolve any issues that may arise Consistently meet or exceed performance metrics, including call handling time, resolution rate, and patient satisfaction Requirements and Qualifications To be successful in this role, you will need to possess a combination of customer service experience, technical skills, and a passion for helping others. The following qualifications are required: At least 1 year of customer service experience, preferably in a fast-paced, metric-driven environment 6+ months of high-volume call center experience, with proficiency in Windows, Microsoft, or other applications Verifiable High School Diploma, GED, or equivalent experience Must live within 75 miles of Mount Prospect, IL Preferred Qualifications While not required, the following qualifications are preferred: 6 months of experience handling and resolving complex customer needs over the phone Healthcare work experience and familiarity with benefits, insurance, and prescriptions Career Growth and Development Opportunities At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, mentorship, and opportunities for advancement within the company. We believe in promoting from within and providing our employees with the tools and resources they need to succeed in their careers. Training and Support Our training program is designed to equip you with the knowledge and skills you need to excel in your role. The training schedule is as follows: Monday to Friday, 9:00am EST to 5:00pm EST Once you have completed your training, you will be assigned to a schedule that includes overnight shifts, Monday through Sunday, 9:00pm EST to 9:00am EST. Work Environment and Company Culture At blithequark, we strive to create a work environment that is inclusive, supportive, and empowering. Our company culture is built on a foundation of diversity, equity, and inclusion, and we are committed to making a positive impact on the lives of our patients and employees. As a Customer Service Representative, you will be part of a high-energy team that is passionate about delivering exceptional patient care and support. Compensation and Benefits The typical pay range for this role is between $17.02 and $27.16 per hour, depending on experience and location. In addition to competitive pay, we offer a range of benefits, including: Comprehensive health insurance 401(k) retirement plan Paid time off and holidays Opportunities for career advancement and professional growth COVID-19 Vaccination Requirement blithequark requires certain colleagues to be fully vaccinated against COVID-19, including any booster shots if required, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevent them from being vaccinated. Conclusion If you are a compassionate and skilled customer service professional who is passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will be part of a dynamic team that is dedicated to making a meaningful difference in the lives of our patients. Apply now and take the first step towards a rewarding and challenging career at blithequark. Apply for this job