**Experienced Customer Service Representative – Patient Registration and Support**

At arenaflex, we're revolutionizing the patient experience and financial performance of hospitals, health systems, and medical groups through our cutting-edge technology-driven solutions. As a Customer Service Representative in our Patient Registration team, you'll play a vital role in transforming the way patients interact with our healthcare services. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and making a meaningful impact in the lives of others, we invite you to join our dynamic team at arenaflex. **About arenaflex** arenaflex is a global leader in revenue cycle management, combining the expertise of a global workforce with the industry's most advanced technology platform. Our mission is to empower healthcare organizations to achieve financial excellence while delivering exceptional patient care. With a strong commitment to innovation, collaboration, and community engagement, we're dedicated to creating a workplace that inspires growth, creativity, and purpose. **Job Summary** As a Customer Service Representative in our Patient Registration team, you'll be the first point of contact for patients and families, providing a warm and welcoming experience from the moment they arrive at our hospital. You'll work closely with our clinical teams to ensure seamless registration processes, address patient concerns, and provide empathetic support during times of need. If you're a confident, tech-savvy individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Provide exceptional customer service to patients and families, addressing their concerns, and answering questions in a timely and empathetic manner * Collect and verify patient information accurately and efficiently, using our advanced technology platform to streamline the registration process * Work collaboratively with clinical teams to ensure seamless registration processes and address any issues that may arise * Utilize your problem-solving skills to resolve patient concerns and escalate complex issues to senior team members as needed * Maintain a high level of productivity and accuracy in a fast-paced environment, often working on multiple screens and prioritizing tasks effectively * Develop strong relationships with patients, families, and clinical teams, building trust and rapport through active listening and empathy * Participate in ongoing training and development programs to enhance your skills and knowledge in patient registration and customer service **Requirements** * High School Diploma or equivalent * Excellent customer service experience, with a proven track record of delivering exceptional service in a fast-paced environment * Strong communication and interpersonal skills, with the ability to build rapport with patients, families, and clinical teams * Proficiency in using technology, including computers, software applications, and mobile devices * Ability to work in a dynamic, fast-paced environment, often on your feet and prioritizing multiple tasks simultaneously * Strong problem-solving skills, with the ability to think critically and resolve complex issues * Ability to maintain confidentiality and handle sensitive patient information with discretion **Preferred Qualifications** * Previous experience in a healthcare setting, preferably in patient registration or customer service * Knowledge of healthcare terminology and regulations, including HIPAA and patient confidentiality * Experience working with electronic health records (EHRs) and other healthcare software applications * Strong analytical and problem-solving skills, with the ability to identify and resolve issues efficiently * Ability to work in a team environment, collaborating with clinical teams and other departments to achieve common goals **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with patients, families, and clinical teams * Strong problem-solving skills, with the ability to think critically and resolve complex issues * Proficiency in using technology, including computers, software applications, and mobile devices * Ability to work in a dynamic, fast-paced environment, often on your feet and prioritizing multiple tasks simultaneously * Strong analytical and problem-solving skills, with the ability to identify and resolve issues efficiently * Ability to maintain confidentiality and handle sensitive patient information with discretion **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to supporting your career growth and development. As a Customer Service Representative, you'll have access to ongoing training and development programs, including: * Ongoing training and development programs to enhance your skills and knowledge in patient registration and customer service * Opportunities for career advancement and professional growth within our organization * Collaborative and supportive work environment, with a focus on teamwork and open communication * Access to cutting-edge technology and innovative solutions, enabling you to stay ahead of the curve in the healthcare industry **Work Environment and Company Culture** arenaflex is a dynamic and inclusive workplace, where diversity and inclusion are valued and celebrated. Our team is passionate about delivering exceptional customer service, working collaboratively to achieve common goals, and making a meaningful impact in the lives of others. As a Customer Service Representative, you'll be part of a close-knit team that's dedicated to providing a warm and welcoming experience for patients and families. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Base pay range: $14.00 - $15.96 per hour * Opportunities for career advancement and professional growth within our organization * Collaborative and supportive work environment, with a focus on teamwork and open communication * Access to cutting-edge technology and innovative solutions, enabling you to stay ahead of the curve in the healthcare industry * Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from diverse candidates, including those with disabilities, and are dedicated to providing a workplace free from harassment and discrimination. If you require a reasonable accommodation to complete the job application process, please contact us at [insert contact information]. Apply for this job