**Experienced Customer Service Representative – Patient Support and Front Desk Operations at arenaflex**

Are you a customer service professional with a passion for delivering exceptional patient support and front desk operations? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Service Representative – Patient Support and Front Desk Operations. In this critical role, you will be the first point of contact for patients and healthcare providers, providing top-notch support and ensuring seamless communication throughout the patient journey. **About arenaflex** arenaflex is a leading healthcare organization dedicated to providing innovative solutions and exceptional patient care. Our team of dedicated professionals is committed to making a positive impact on the lives of our patients and their families. With a strong focus on customer service, we strive to create a welcoming and supportive environment that fosters trust and confidence. **Job Summary** As an Experienced Customer Service Representative – Patient Support and Front Desk Operations at arenaflex, you will be responsible for providing exceptional patient support and front desk operations. Your primary duties will include: * Answering calls, emails, and other requests from patients and healthcare providers in a timely and professional manner * Handling incoming and outgoing calls per shift, ensuring that all calls are answered and resolved efficiently * Accurately capturing information and updating systems as needed to ensure seamless communication and data management * Providing availability, tracking, and shipping information for patient's medication as needed * Assisting new and returning patients with their application process for services * Collaborating with cross-functional teams to resolve patient concerns and issues **Key Responsibilities** * Answer calls, emails, and other requests from patients and healthcare providers in a timely and professional manner * Handle incoming and outgoing calls per shift, ensuring that all calls are answered and resolved efficiently * Accurately capture information and update systems as needed to ensure seamless communication and data management * Provide availability, tracking, and shipping information for patient's medication as needed * Assist new and returning patients with their application process for services * Collaborate with cross-functional teams to resolve patient concerns and issues * Maintain accurate and up-to-date records of patient interactions and communication * Participate in ongoing training and development to enhance patient support and front desk operations skills **Essential Qualifications** * 1-2 years of experience in customer service, patient support, or front desk operations * High school diploma or equivalent required; associate's or bachelor's degree preferred * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive patient information * Proficiency in Microsoft Office and other software applications **Preferred Qualifications** * Experience working in a healthcare setting or with patients * Knowledge of pharmacy operations and patient medication management * Certification in customer service or patient support (e.g., Certified Customer Service Representative (CCSR)) * Bilingual or multilingual skills (e.g., Spanish, English) **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive patient information * Proficiency in Microsoft Office and other software applications * Strong customer service skills, with a focus on patient satisfaction and support * Ability to work collaboratively with cross-functional teams * Strong organizational and time management skills * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** * arenaflex offers a comprehensive training program to enhance patient support and front desk operations skills * Opportunities for career growth and advancement within the organization * Collaborative and supportive work environment that fosters professional development and growth * Access to ongoing training and development opportunities to enhance skills and knowledge **Work Environment and Company Culture** * arenaflex is a 100% on-site position in Louisville, Kentucky * Collaborative and supportive work environment that fosters professional development and growth * Opportunities for socialization and team-building with colleagues * Access to on-site amenities and services (e.g., cafeteria, fitness center) **Compensation, Perks, and Benefits** * Competitive hourly rate * Comprehensive benefits package, including medical, dental, and vision insurance * Critical Illness, Accident, and Hospital insurance * 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability insurance * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional patient support and front desk operations, we invite you to apply for the Experienced Customer Service Representative – Patient Support and Front Desk Operations role at arenaflex. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job