**Experienced Customer Service Representative – Princeton, NJ**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join arenaflex, a leading healthcare company dedicated to transforming the way we deliver care. As an Experienced Customer Service Representative, you will play a vital role in providing top-notch support to Aetna Medicaid members and providers, helping them navigate the complexities of their benefits and services. **About arenaflex** At arenaflex, we're committed to putting our heart into every moment of our customers' health. Our purpose is simple yet profound: to deliver enhanced human-centric healthcare for a rapidly changing world. With a brand that's anchored in heart, we strive to create a culture that's empowering, innovative, and customer-centric. Our Heart At Work Behaviors support this purpose, empowering our team members to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. **Job Summary** As an Experienced Customer Service Representative, you will be responsible for providing telephone assistance to Aetna Medicaid members and providers, answering a wide range of inquiries, and resolving issues in a timely and professional manner. You will be the face of arenaflex, representing our brand and values in every interaction. If you're passionate about delivering exceptional customer experiences and making a meaningful impact, we encourage you to apply. **Responsibilities** * Answer in-coming member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc. * Utilize high-speed internet connectivity with secure service via ethernet cable to ensure seamless communication and data security. * Collaborate with team members to resolve complex issues and provide exceptional customer experiences. * Meet performance standards, attendance requirements, and call quality goals. * Work from home and prove to be self-sufficient, with occasional commutes to the office in Princeton, NJ when necessary. **Required Qualifications** * High school diploma or equivalent GED. * Ability to communicate effectively with members and providers orally and in written form. * Ability to meet performance standards, attendance requirements, and call quality goals. * Must be able to work from home and prove to be self-sufficient. * Must commute to the office in Princeton, NJ when unable to work from home due to prolonged technical problems. **Preferred Qualifications** * Experience with working remotely in a call center setting. * Experience with Medicaid and Medicare. * Strong customer service skills and ability to work in a fast-paced environment. **Skills and Competencies** * Excellent communication and interpersonal skills. * Ability to work in a team environment and collaborate with colleagues. * Strong problem-solving and critical thinking skills. * Ability to adapt to changing priorities and deadlines. * Proficiency in using technology and software applications. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our team members grow and develop their skills. As an Experienced Customer Service Representative, you'll have access to: * Comprehensive training programs to help you develop your skills and knowledge. * Opportunities for career advancement and professional growth. * A supportive and collaborative work environment. * Access to online learning platforms and development courses. * A culture that values diversity, equity, and inclusion. **Work Environment and Company Culture** At arenaflex, we're proud of our culture and work environment. As an Experienced Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. Our office in Princeton, NJ is a hub of innovation and collaboration, with a focus on creating a culture that's empowering, innovative, and customer-centric. **Compensation, Perks, and Benefits** As an Experienced Customer Service Representative, you'll enjoy a competitive compensation package, including: * A base hourly rate or base annual full-time salary, ranging from $17.00 to $34.15. * A comprehensive benefits package, including medical, dental, and vision benefits. * Eligibility for the Company's 401(k) retirement savings plan and Employee Stock Purchase Plan. * A fully-paid term life insurance plan and short-term and long-term disability benefits. * Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. * Access to numerous well-being programs, education assistance, and discount programs with participating partners. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact, we encourage you to apply. Please visit our website to learn more about this opportunity and submit your application. We look forward to hearing from you! **Application Window** The application window for this opening will close on: 10/25/2024. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture that values diversity, equity, and inclusion. Apply for this job