**Experienced Full Stack Data Engineer – Customer Service**

At arenaflex, we're revolutionizing entertainment and shaping the evolution of storytelling around the world with over 270 million members in 190 countries. Our mission is to deliver an incredible customer experience, and when a member has a problem using arenaflex, we want to quickly and thoroughly resolve their issue and get them back to streaming. As a key member of our Data Science and Engineering (DSE) team, you'll play a vital role in using data to rigorously measure, optimize, and personalize our Customer Service investments to enable a delightful, efficient experience and to improve our product based on what our members tell us. **The Role** In this exciting role, you'll collaborate with data engineers, software engineers, and CS business owners to build reliable, scalable data pipelines, transform raw data into core business metrics, and work with custom visualization tools that surface CS insights. The team is small, so the role requires a high degree of autonomy, strong technical judgment, and the ability to span across the data stack, from pipeline development to business metrics and tools. **Key Responsibilities:** * Engineer data pipelines using big data technologies (Hive, Presto, Spark, Flink) on medium to large-scale data sets (10s of millions of records) * Design and implement strong data models that are adaptable to changes in the source data or business processes * Develop and maintain custom visualization tools that surface CS insights * Collaborate with data engineers, software engineers, and CS business owners to build and maintain reliable, scalable data pipelines * Work with analysts, engineers, and business leaders to prioritize and develop business metrics and tools * Develop and maintain advanced SQL skills and advocate for data quality * Analyze business problems and develop metrics to measure and improve customer service experiences * Communicate effectively with stakeholders to ensure successful project delivery and adoption **Essential Qualifications:** * At least 4 years of experience engineering data pipelines using big data technologies (Hive, Presto, Spark, Flink) on medium to large-scale data sets (10s of millions of records) * Strong data modeling skills, with the ability to design structures that are adaptable to changes in the source data or business processes * Strong proficiency in Python or Scala, with a passion for writing clean, supportable code * Advanced SQL skills, with a focus on data quality and advocacy * Analytical aptitude to think through business problems and prioritize autonomously * Strong communication and productive partnership with analysts, engineers, and business leaders **Preferred Qualifications:** * Experience with cloud-based data platforms (e.g. AWS, GCP, Azure) * Familiarity with data warehousing and ETL processes * Experience with data visualization tools (e.g. Tableau, Power BI) * Strong understanding of data governance and data quality principles * Experience with agile development methodologies and version control systems (e.g. Git) **arenaflex Culture** arenaflex's culture is an integral part of what makes us successful, and we approach diversity and inclusion seriously and thoughtfully. We are an equal-opportunity employer and celebrate diversity, recognizing that bringing together different perspectives and backgrounds helps build stronger teams. Our culture is built on the following core values: * **Innovation**: We're always looking for new and better ways to do things. * **Collaboration**: We work together to achieve our goals. * **Inclusion**: We celebrate diversity and strive to create a workplace where everyone feels welcome and valued. * **Customer Obsession**: We're obsessed with delivering an amazing customer experience. **Compensation and Benefits** arenaflex provides comprehensive benefits to support the well-being of our employees, including: * **Annual Salary**: We offer a competitive annual salary, with a range of $170,000 - $720,000. * **Stock Options**: You'll have the opportunity to participate in our stock option program. * **Health Plans**: We offer a range of health plans to suit your needs. * **Mental Health Support**: We prioritize mental health and well-being, with access to confidential support services. * **401(k) Retirement Plan**: We offer a 401(k) retirement plan with employer match. * **Disability Programs**: We provide comprehensive disability programs to support employees with short-term or long-term disabilities. * **Health Savings and Flexible Spending Accounts**: We offer health savings and flexible spending accounts to help you manage your healthcare expenses. * **Family-forming benefits**: We provide benefits to support employees who are starting or growing their families. * **Life and Serious Injury Benefits**: We offer comprehensive life and serious injury benefits to support employees and their families. * **Paid Leave of Absence Programs**: We offer paid leave of absence programs to support employees who need time off for personal or family reasons. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to helping our employees grow and develop their careers. We offer a range of learning benefits, including: * **Training and Development Programs**: We offer a range of training and development programs to help you develop new skills and knowledge. * **Mentorship Programs**: We pair employees with experienced mentors to provide guidance and support. * **Networking Opportunities**: We provide opportunities for employees to connect with colleagues and industry leaders. * **Professional Certifications**: We offer support for employees who want to pursue professional certifications. **Work Environment and Company Culture Highlights** arenaflex is a unique culture and environment, with a focus on innovation, collaboration, and customer obsession. We're a remote-first company, with a flexible work environment that allows employees to work from anywhere. We prioritize work-life balance and offer a range of benefits to support employees' well-being. **How to Apply** If you're passionate about using data to drive business outcomes and deliver an amazing customer experience, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that bringing together different perspectives and backgrounds helps build stronger teams. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job