Experienced Customer Service Representative – Remote Live Chat Agent for Social Media Platforms

Introduction to blithequark At blithequark, we are revolutionizing the way businesses interact with their customers on social media platforms. As one of the fastest-growing companies in the industry, we are seeking highly motivated and enthusiastic individuals to join our team as Live Chat Agents. This is an exceptional opportunity for those looking to work remotely, with flexible hours, and engage with a global audience. Our company is dedicated to providing top-notch customer service, and we are excited to have you be a part of our journey. Job Overview As a Live Chat Agent at blithequark, you will play a vital role in managing direct messages for business accounts on popular social media platforms like TikTok. This entry-level position is perfect for individuals with little to no experience, as we provide full training to ensure your success. Your primary responsibility will be to respond to live chat messages on a business's website or social media accounts, answering customer questions, providing sales links, and offering discounts. If you are a people person, enjoy working independently, and are looking for a career with unlimited growth potential, we encourage you to apply. Key Responsibilities Respond to live chat messages on social media platforms and business websites in a timely and professional manner Answer customer questions, provide sales links, and offer discounts to promote business products or services Utilize excellent communication skills to resolve customer complaints and concerns Collaborate with internal teams to stay up-to-date on product knowledge, promotions, and business initiatives Meet and exceed performance metrics, such as response time and customer satisfaction targets Participate in ongoing training and development to enhance skills and knowledge Essential Qualifications Access to a laptop, phone, or tablet with a reliable internet connection Basic English writing skills, with the ability to communicate effectively and professionally Ability to work independently in a remote environment, with minimal supervision Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines High school diploma or equivalent required; post-secondary education an asset Preferred Qualifications Previous experience in customer service, sales, or marketing an asset Knowledge of social media platforms, including TikTok, Facebook, and Twitter Excellent problem-solving skills, with the ability to think critically and outside the box Strong technical skills, with the ability to learn new software and systems quickly Ability to work in a fast-paced environment, with multiple priorities and deadlines Skills and Competencies To be successful as a Live Chat Agent at blithequark, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and internal stakeholders. You will also need to be highly organized, with strong time management and problem-solving skills. Our ideal candidate is a team player, with a positive attitude, and a passion for delivering exceptional customer service. Career Growth Opportunities At blithequark, we are committed to the growth and development of our employees. As a Live Chat Agent, you will have access to ongoing training and development opportunities, to enhance your skills and knowledge. You will also have the opportunity to advance within the company, taking on new challenges and responsibilities as you grow and develop in your career. Our company is dedicated to promoting from within, and we are excited to see our employees succeed and reach their full potential. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the values of respect, integrity, and teamwork, and we are committed to creating a workplace where our employees feel valued, supported, and empowered to succeed. As a remote employee, you will be part of a global team, with the opportunity to connect with colleagues from around the world. We also offer flexible hours, to ensure that you can maintain a healthy work-life balance, and pursue your passions and interests outside of work. Compensation, Perks, and Benefits As a Live Chat Agent at blithequark, you will be paid a competitive hourly rate of $35 per hour. You will also have access to a range of perks and benefits, including ongoing training and development opportunities, flexible hours, and the opportunity to work remotely. Our company is committed to recognizing and rewarding our employees' hard work and contributions, and we offer a range of incentives and bonuses to motivate and inspire our team. Conclusion If you are a motivated and enthusiastic individual, looking for a career with unlimited growth potential, we encourage you to apply for the Live Chat Agent position at blithequark. This is an exceptional opportunity to work remotely, with flexible hours, and engage with a global audience. Our company is dedicated to providing top-notch customer service, and we are excited to have you be a part of our team. Don't miss out on this opportunity to join a dynamic and growing company, and take the first step in your career as a Live Chat Agent. Apply now, and start your journey with blithequark today! Apply for this job