**Experienced Customer Service Representative – Remote Opportunity at arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative, you'll play a vital role in driving customer satisfaction, loyalty, and retention. If you're a motivated and detail-oriented individual with a passion for building strong relationships, we want to hear from you. **About arenaflex** arenaflex is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. Our team of experts is dedicated to delivering cutting-edge products and services that meet the evolving needs of our clients. With a strong commitment to customer satisfaction, arenaflex has built a reputation for excellence in the industry. **Job Summary** We're seeking an experienced Customer Service Representative to join our remote team at arenaflex. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients, resolving issues efficiently, and building strong relationships. If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we encourage you to apply. **Key Responsibilities** * **Customer Service** + Keys in sales orders daily with no more than 2 errors per month + Sets up new clients as needed, ensuring a seamless onboarding experience + Handles exception calls as needed, providing timely and effective solutions + Provides support for sales reps as needed, ensuring they have the resources to succeed * **Standing Orders** + Sets up initial standing orders for customers, as needed + Maintains standing orders, including holds, releases, and additions + Errors counted against metric stated in 1.1 * **Exception Processing** + Processes exceptions into the Case module as needed + Creates credit memos, files freight claims, issues call tags, follows defective product procedure, and reships items all as required per exception * **Freight Claims** + Processes freight claims as needed + Processes disputes and pursues payment from the carrier + Files claim paperwork * **Additional Responsibilities** + Performs in a manner consistent with arenaflex's Core Values and Purpose + Attends all scheduled meetings, missing no more than 10% annually + Clocks in and out for work and lunch with no more than 1 error per month + Provides excellent customer service + Follows all OSHA and other safety guidelines + Actively demonstrates teamwork at all times + Manages any stress on the job, including but not limited to meeting deadlines + Adheres to arenaflex's safety standards at all times, such that no serious (requiring medical attention) injury occurred during the prior 12-month period + Follows other policies and procedures such that there are no verbal or written warnings during the evaluation period **Essential Qualifications** * At least 2 years' experience in a relationship-building customer service environment for a tangible product or service * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Ability to work independently and as part of a team **Preferred Qualifications** * 1 year's experience with ERP systems such as Epicor * High School or better education * Detail-oriented, dedicated, and a team player * Inspired to perform well by the chance to take on more responsibility and inspired to perform without outside help **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Strong attention to detail and ability to meet deadlines * Ability to work independently and as part of a team * Strong customer service skills, with a focus on building strong relationships * Ability to adapt to changing priorities and circumstances **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to: * Develop your skills and knowledge in customer service, sales, and relationship-building * Take on additional responsibilities and challenges as you grow and develop in your role * Participate in training and development programs to enhance your skills and knowledge * Collaborate with other teams and departments to drive business growth and success **Work Environment and Company Culture** arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Customer Service Representative, you'll have the opportunity to work from home and enjoy a flexible schedule. Our company culture is built on a foundation of: * Collaboration and teamwork * Innovation and creativity * Customer focus and satisfaction * Continuous learning and development * Fun and camaraderie **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive salary * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Flexible work schedule and remote work options * Opportunities for professional growth and development **How to Apply** If you're a motivated and detail-oriented individual with a passion for building strong relationships, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply for this job