**Experienced Customer Service Representative – Remote Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for problem-solving and a strong commitment to teamwork? If so, we invite you to join blithequark as an Experienced Customer Service Representative in a remote capacity. As a key member of our team, you will play a vital role in providing top-notch service to our customers, while enjoying the flexibility and convenience of working from home. **Why You Will Love This Role** As an Experienced Customer Service Representative at blithequark, you will be part of a collaborative and supportive team that is dedicated to delivering exceptional customer experiences. You will have the opportunity to work with a diverse range of customers, resolving their inquiries and concerns in a professional and courteous manner. Our team is passionate about providing personalized service, and we are committed to exceeding our customers' expectations. **What You Will Do** As an Experienced Customer Service Representative, your primary responsibilities will include: * Completing statistical access and balancing features to ensure accurate and timely processing of customer transactions * Coordinating with contributors, vendors, the Federal Reserve Bank, and other institutions to resolve customer inquiries and concerns * Assisting various departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing * Working member cases/sports assigned to ensure timely and effective resolution * Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws * Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, financial ruin and payoff exams * Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products * Logging, studying, and making important GL, account changes and/or returns * Processing Stop Pays and Check Batching * Completing daily balancing and department closing * Obtaining information from contributors for the timely and correct processing of international and domestic wire transfer requests * Researching and affirming incoming and outgoing wire transfer information * Communicating with vendors to facilitate wire transfers * Understanding and being familiar with outgoing and incoming wire transfer laws * Depositing check returns, studying member re-exams on draft changes, processing member exams, affirming contributors for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers * Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and court fees **All You Will Need for Success** To be successful in this role, you will need: * A high school degree or GED * Intermediate Excel and Word experience * A strong commitment to teamwork and customer service * Excellent communication and problem-solving skills * Ability to work prolonged hours in aid of business needs * Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and analyze data * Ability to effectively prioritize work and meet time limits under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and contributors * Ability to work independently and with minimum supervision * Ability to self-motivate with strong employer skills and ability for interest to detail * Ability to effectively prioritize work and meet time limits * Ability to maintain excellent performance and attendance * Must pass relevant blithequark and Credit Union pre-employment compliance exams **Skills, Licenses & Certifications** * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through both work experience with the software or education and hands-on use of the software * Ability to work in a team environment and maintain a positive attitude * Ability to maintain confidentiality and handle sensitive information * Ability to work in a fast-paced environment and adapt to changing priorities * Ability to communicate effectively with customers and colleagues * Ability to maintain accurate records and reports * Ability to work independently and with minimum supervision * Ability to self-motivate and take initiative * Ability to maintain a high level of productivity and efficiency **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our employees with opportunities for growth and development. As an Experienced Customer Service Representative, you will have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A supportive and collaborative work environment * A comprehensive benefits package, including medical, dental, and vision insurance * A 401(k) retirement plan with company match * Paid time off and holidays * A flexible work schedule and remote work options **Work Environment and Company Culture Highlights at blithequark** At blithequark, we value our employees and strive to create a positive and supportive work environment. Our company culture is built on the principles of teamwork, customer service, and innovation. We are committed to providing our employees with the tools and resources they need to succeed, and we encourage a culture of open communication and collaboration. **Compensation, Perks, and Benefits** As an Experienced Customer Service Representative at blithequark, you can expect a competitive salary and benefits package, including: * A comprehensive benefits package, including medical, dental, and vision insurance * A 401(k) retirement plan with company match * Paid time off and holidays * A flexible work schedule and remote work options * Opportunities for career advancement and professional growth * Ongoing training and development programs to enhance your skills and knowledge **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. 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