**Experienced Customer Service Representative – Remote Opportunity with arenaflex**

**Job Type:** Permanent **Positions:** 8 **Location:** Bristol, Connecticut, 06010 **Job Closing Date:** December 24, 2024 **About arenaflex** arenaflex is a leading organization dedicated to publishing the works of renowned authors and thought leaders. Our mission is to provide authoritative and definitive collections of treasures that inspire and guide individuals on their spiritual journeys. As a customer-centric organization, we strive to deliver exceptional service experiences that exceed our customers' expectations. **Job Summary** arenaflex is seeking an experienced Customer Service Representative to join our remote team. As a key member of our customer service department, you will be responsible for providing top-notch support to our customers, addressing their inquiries, resolving issues, and promoting our products and services. If you possess excellent communication skills, a passion for customer service, and a willingness to learn, we encourage you to apply for this exciting opportunity. **Responsibilities** As a Customer Service Representative at arenaflex, you will be responsible for the following tasks: * Offer customers pricing, delivery, and product information in a courteous and professional manner. * Respond to customer inquiries, resolve issues, and perform other marketing tasks, such as promoting and selling products, and processing or confirming sales. * Monitor and address commercial requirements on customers' portals and forward quality and technical needs to the appropriate department. * Make and receive phone calls that are non-routine and may require deviation from standard procedures. * Address customer questions, comments, or complaints while adhering to established guidelines. * Prepare responses to customers in the required format. * Serve as a liaison between customers and various departments within the company. * Maintain records and assist in preparing required reports. * Act as the company contact for customer returned Airborne/Warranty parts while adhering to established guidelines. * Provide back-up relief for the company's receptionist and alternate coverage for job duties when other departmental co-workers are not present. * Complete tasks promptly and ensure that output generally meets or exceeds expectations. * Produce work that is accurate and rarely contains errors. * Conduct oneself in a business-like and respectful manner. * Adapt productively to changes and perform other essential tasks as assigned. * Provide timely and accurate information to incoming customer order status and product knowledge requests. * Process customer orders/changes/returns according to established department policies and procedures. * Work closely with the credit department to resolve disputed credit items. * Provide timely feedback to the company regarding service failures or customer concerns. * Partner with the sales team to meet and exceed customer's service expectations. * Maintain a sound working knowledge of all markets and product conditions. * Notify and assist buyers, operations, and sales support persons by communication of customer's needs and preferences. * Maintain effective, professional relationships with customers, vendors, and fellow employees. * Organize and provide assistance for special sales, promotions, seasonal items. **Skills and Requirements** To be successful in this role, you will need to possess the following skills and qualifications: * Ability to effectively present information and respond to questions from co-workers and customers. * Ability to interact effectively with various interrelated departments. * Ability to gain extensive knowledge of the company's product lines and applications. * Possess effective time management skills. * Exhibit attention to detail. * Maintain a continuous improvement mindset. * Possess the availability, flexibility, and maturity to represent the company. * Ability to sit for extended periods in front of a computer. * Legally authorized to work in the U.S. **Benefits** arenaflex offers a comprehensive benefits package, including: * Competitive hourly rate: $33-40 per hour * 401K plan * Donation-matching program * Employee events * Employee referral program * Flexible schedules * Flexible spending accounts * Free food and coffee * Game rooms * Gym memberships * Life insurance * Maternity/paternity paid leave * Medical, dental, and vision insurance * Mobile phone discount * Paid holidays * Paid sick days * Performance bonus * Prescription drug coverage * Professional development opportunities * Retirement/pension plans * Vacation/paid time off * Work-from-home opportunities **Career Growth Opportunities** arenaflex is committed to the growth and development of our employees. We offer opportunities for career advancement, professional development, and continuous learning. Our team members have the opportunity to take on new challenges, develop new skills, and contribute to the success of our organization. **Work Environment and Company Culture** arenaflex values a positive and inclusive work environment that fosters collaboration, creativity, and innovation. Our team members are passionate about delivering exceptional customer service and are committed to making a positive impact in the lives of our customers. We believe in recognizing and rewarding our employees for their hard work and dedication. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website: Apply Job! **Job Closing Date:** December 24, 2024 We look forward to hearing from you! Apply for this job