**Experienced Customer Service Representative – Remote Opportunity with arenaflex**

At arenaflex, we're on a mission to revolutionize the way we deliver healthcare services to millions of people across the country. As a rapidly growing national quality improvement and care management organization, we're committed to ensuring that individuals receive the right care, at the right time, in the right setting. We're seeking an experienced Customer Service Representative to join our team and help us achieve our vision. **About arenaflex** arenaflex is a people-focused, mission-driven organization that's dedicated to improving lives through healthcare quality and clinical expertise. We believe that our employees are the backbone of our organization, and we're committed to providing them with the training, support, and resources they need to excel in their careers. Our benefits package is designed to provide our employees and their families with additional protection, security, and support, both in and out of the workplace. **Perks of this Role** As an arenaflex Customer Service Representative, you'll enjoy a range of benefits that will make your work-life balance a breeze. Here are just a few of the perks you can look forward to: * **Fully remote position**: Work from the comfort of your own home, with rotational shifts available for EST, CT, or PST. * **Full benefits**: Enjoy comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more – all effective the first month following your hire date! * **Paid time off**: Take breaks and recharge with our generous paid time off policy. * **401k with match**: Grow your retirement savings with our 401k plan, complete with a vesting period of zero. * **Career growth opportunities**: Join a rapidly growing organization with a clear path for advancement and professional development. **Responsibilities** As an arenaflex Customer Service Representative, you'll play a critical role in providing exceptional customer service support to our Review Team. Your responsibilities will include: * **Interacting with beneficiaries and providers**: Communicate verbally and in writing with external customers to furnish and request review information. * **Creating and formatting letters**: Prepare, proofread, and print correspondence, ensuring timely delivery and accuracy. * **Maintaining timeliness**: Meet deadlines and ensure that all correspondence is completed within the required timeframe. * **Decision-making**: Make informed decisions regarding complex appeals, using your judgment and expertise to resolve issues. * **Collaborating with internal and external customers**: Foster effective working relationships between arenaflex's internal and external customers. * **Identifying areas for improvement**: Participate in Review Team discussions to identify areas for potential improvement, as noted on case reviews and process. **Qualifications** To succeed in this role, you'll need: * **High school diploma or equivalent**: A minimum of a high school diploma or equivalent is required. * **Post-high school business courses**: While not required, post-high school business courses can be beneficial in this role. * **Medical terminology**: Familiarity with medical terminology is a plus. * **Excellent verbal communication skills**: You'll need to be courteous, patient, and customer-oriented, with the ability to maintain composure under potentially stressful situations. * **Good grammar, punctuation, spelling, hyphenation, and written communications skills**: You'll be responsible for creating and formatting letters, so strong written communication skills are essential. * **Customer-focused, results-oriented, and capable of building and maintaining relationships**: You'll need to be able to work effectively with internal and external customers, building and maintaining relationships to ensure exceptional service. * **Flexibility and teamwork**: You'll need to be flexible and able to work as a team member, supporting team decisions and priorities. * **General knowledge of a PC-based computer system**: Familiarity with PC-based computer systems is desirable, as is knowledge of various software packages. * **Ability to multi-task and prioritize assignments**: You'll need to be able to manage multiple tasks and prioritize assignments to meet deadlines. **Experience** While not required, we're looking for candidates with: * **Two to three years of clerical experience**: Experience in word processing, various filing systems, and telephone customer service responsibilities is a plus. * **Prior work in a healthcare setting or medical terminology**: Familiarity with healthcare settings or medical terminology is recommended. * **Previous data entry or other clerical experience**: Previous data entry or other clerical experience is a plus. **Mental and Physical Requirements** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: * **Sit for prolonged periods of time** * **Key and/or control objects** * **Interact extensively with internal and external customers** * **Occasionally lift and/or move objects weighing up to 10 pounds** * **Occasionally travel within the state** **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. **How to Apply** If you're a motivated, energetic, and customer-focused individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job